Telecaller

2 days ago

Jaipur, Rajasthan, India Derma Magnetica Clinic Full time ₹ 9,000 - ₹ 11,000 per year

Job Title: Telecaller

Location: Derma Magnetica Clinic, Jaipur

Job Type: Full-time

Job Summary:

Derma Magnetica Clinic, a leading skin and hair care clinic in Jaipur, is looking for a dynamic and customer-oriented Telecaller to handle patient inquiries, appointment scheduling, and follow-ups. The ideal candidate should have excellent communication skills, a pleasant phone demeanor, and a passion for helping patients.

Key Responsibilities:

  • Handle inbound and outbound calls to assist patients with inquiries about treatments, services, and appointments.
  • Schedule, reschedule, and confirm patient appointments as per clinic protocols.
  • Provide detailed information about clinic services, pricing, and doctors' availability.
  • Maintain accurate records of patient interactions and follow-ups in the CRM system.
  • Address patient concerns with empathy and escalate issues when necessary.
  • Follow up with potential and existing patients to ensure satisfaction and retention.
  • Achieve daily/weekly call targets and contribute to clinic growth.
  • Coordinate with the front desk and medical staff to ensure smooth operations.

Requirements:

  • Education: 12th pass or graduate (preferred).
  • Experience: 0-2 years in telecalling, customer service, or healthcare (preferred).
  • Skills:
  • Excellent Hindi and English communication skills.
  • Polite, patient, and professional phone etiquette.
  • Basic computer knowledge (MS Office, CRM software).
  • Ability to handle objections and convert inquiries into appointments.
  • Preferred: Familiarity with dermatology/skin care terminologies.

Work Timings:

  • 6 days a week (Rotational shifts, including weekends).

Salary & Benefits:

  • Competitive salary + incentives based on performance.
  • Friendly work environment with growth opportunities.

Job Type: Full-time

Pay: ₹9, ₹11,000.00 per month

Language:

  • Hindi (Required)
  • English (Required)

Work Location: In person

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