Customer Support Manager
4 days ago
About CompanyFounded in 2019, apna is India's largest professional networking and jobs platform for >250Mmembers of India's rising working class. Our mission is to connect people to opportunities andhelp reduce the skill and employment gap.We help candidates build their digital professional identities, find the best-fit hyperlocal jobs,grow their network, and learn new skills to grow their careers. Employers can find the best talentand hire for over 70 different roles in < 48 hours.Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, LightspeedIndia, Sequoia Capital, and Greenoaks Capital, Apna is on a mission to enablelivelihoods for billions in India.Role:We are seeking a highly motivated and detail-oriented Customer Support Manager to join ourteam. As a Customer Support Manager, you will be responsible for providing exceptional customerservice and support to our clients through various communication channels, including calls,emails, and chats. The ideal candidate will have a background in chat/call processes and possessexcellent communication skills in both English and Hindi.RequirementsResponsibilities:● Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.● Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.● Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.● Collaborate with internal teams to escalate and resolve customer issues efficiently.● Utilize digital tools and chat software effectively to communicate with customers and track interactions.● Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.● Ensuring timely resolution and customer satisfaction.● Demonstrated ability to work effectively in a team environment and handle escalationsQualification:● 1 to 5 years of relevant work experience in customer support or related fields.● Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.● Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.● Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.● Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.● Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.● Ability to work in a front-line role handling customer queries for a minimum of 2 years.● Willingness to commit to the current role for a minimum duration and availability to start within a month.● Should be flexible and should be able to adapt to change.Skills Required for the role - Typing speed of 30 wpm, Fluent in English, and HindiWorking hours:● Working: 6-day working rotational shifts.● Shift timings – 9:00 AM to 7:00 PM. In the future, the candidate should be flexible for 9AM to 9PM window.● Asset: The candidate need to have their own laptop, Wi-Fi & proper office setup to sit and work
-
Customer Support Executive
2 weeks ago
Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 20,00,000 - ₹ 40,00,000 per yearMEGA Walk in DriveStartek welcomes experienced professionals for the role of Customer Support Representative for International Chat ProcessHR Name - Alisha A.HR Contact Date of Interview - 09th Dec th Dec 2025Interview Location -Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:00 PM5 days...
-
Customer Support Manager
2 weeks ago
Bengaluru, Karnataka, India Cuculus Full time ₹ 6,00,000 - ₹ 18,00,000 per yearShape the utilities market of the future with usThe Senior Customer Support Lead is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the...
-
Manager, Customer Support
2 weeks ago
Bengaluru, Karnataka, India Rubrik Job Board Full time ₹ 12,00,000 - ₹ 24,00,000 per yearManager,Customer Support (Proactive)Location: Bangalore, IndiaShift - EST (5:30 P.M IST- 2:30 A.M IST)The Customer Support Manager is responsible for all aspects of customer post-sales support to our APAC, EMEA and NA based customers and partners. Secondarily, the Bangalore support team is responsible for handling support requests using the follow-the-sun...
-
Manager, Customer Support
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full time US$ 80,000 - US$ 2,00,000 per yearManager,Customer Support (Proactive)Location: Bangalore, IndiaShift - EST (5:30 P.M IST- 2:30 A.M IST)The Customer Support Manager is responsible for all aspects of customer post-sales support to our APAC, EMEA and NA based customers and partners. Secondarily, the Bangalore support team is responsible for handling support requests using the follow-the-sun...
-
Manager, Customer Support
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full time US$ 90,000 - US$ 1,80,000 per yearManager,Customer Support (Proactive)Location: Bangalore, IndiaShift - EST (5:30 P.M IST- 2:30 A.M IST)The Customer Support Manager is responsible for all aspects of customer post-sales support to our APAC, EMEA and NA based customers and partners. Secondarily, the Bangalore support team is responsible for handling support requests using the follow-the-sun...
-
Customer Support Manager
1 week ago
Bengaluru, Karnataka, India Rippling Full timeAbout RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example....
-
Manager, Customer Support
20 hours ago
Bengaluru, Karnataka, India Rubrik Job Board Full timeLocation: Bangalore, IndiaShift - ESTAbout the teamThe Customer Support Manager is responsible for all aspects of customer post-sales support to our APAC, EMEA and NA based customers and partners. Secondarily, the Bangalore support team is responsible for handling support requests using the follow-the-sun model in APAC region and provide support for other...
-
Training Manager
2 days ago
Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Assistant ManagerTraining Department: TrainingLocation: BangaloreType: Full TimeKey Responsibilities• Design, develop, and deliver onboarding, new hire, and refresher training programs for customer support executives.• Collaborate with stakeholders to align training content with business and process changes.• Monitor training effectiveness...
-
Assistant Manager Customer Support
3 days ago
Bengaluru, Karnataka, India slice Full timeAbout the role:The Customer Support Assistant Manager will support the Customer Support Manager in overseeing daily operations, managing team performance, and ensuring excellent customer service delivery. This role involves handling escalations, improving processes, and driving team efficiency to meet service-level objectives.What you will do:Assist in...
-
Assistant Manager
2 days ago
Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeWe're Hiring: Assistant Manager HR Employee Relations (BPO)Position: Assistant Manager HR Employee RelationsWork Location Shivaji Nagar, BangaloreAddress: 41, St. Johns Road, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042Eligibility Criteria:Education: Graduation is mandatoryExperience: 8 years in HR Employee Relations in a BPO and 2 years as an...
