Customer Support Manager

4 days ago

Bengaluru, Karnataka, India Rippling Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes

What you will do

  • Manage multiple frontline customer support teams (you will be managing our first line supervisors in this role)
  • Track, monitor & continuously improve performance on key metrics & KPIs
  • Help reinforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the customer support team, and providing them with real-time performance-related feedback
  • Work cross-functionally with Product and Engineering teams to make the team more efficient with new/improved tooling and processes
  • Assist in creating and maintaining documentation pertaining to customer support tasks and best practices
  • Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience
  • Build and maintain a collaborative, inclusive team culture

What you will need

  • 5+ years of customer service and/or industry-related experience, preferably at a SaaS company
  • 2+ years of experience managing managers with a (roll up) team of 20+ individual contributors, ideally overseeing a customer support team or similar customer-facing team
  • Experience hiring and managing a distributed team
  • Strong organizational skills and the ability to multitask while helping multiple customers/team members at the same time
  • A data-driven approach to developing, tracking, and optimizing performance metrics
  • Proficiency with data analysis tools (ex: Microsoft Excel, Google Sheets)
  • Creative problem solver who enjoys removing blockers for customers in support of the team
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
  • Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them

  • Customer Support Manager

    1 week ago

    Bengaluru, Karnataka, India Cuculus Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Shape the utilities market of the future with usThe Senior Customer Support Lead is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the...

  • Customer Support Manager

    2 weeks ago

    Bengaluru, Karnataka, India Ethos Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About EthosEthos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.We leverage deep technology and data science to streamline the life insurance process, making it more accessible and...

  • Manager of Customer Support

    4 days ago

    Bengaluru, Karnataka, India Responsive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ResponsiveResponsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires,...

  • Customer Support Manager Ecommerce

    2 weeks ago

    Bengaluru, Karnataka, India Global eBrand Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Team Lead (Global eBrand)Location: RemoteShift: Night Shift (7:30 PM 4:30 AM IST)Department: Customer ExperiencePosition Overview:Global eBrand is seeking a dynamic and experienced Customer Support Team Lead to manage, mentor, and optimise a 15+ member support team operating in the night shift. This role requires a strong leader...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India illumine Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Role:Customer Success SpecialistIllumine - Powered by PurposeIllumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine...

  • Customer Support

    11 hours ago

    Bengaluru, Karnataka, India iTriangle Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    iTriangleiTriangle Infotech, a leading player in the Telematics industry, is expanding its operations across India and extending its presence to the Middle East and Africa. With a robust technology stack in both hardware and software solutions, we are committed to delivering exceptional value in the IoT and Telematics space. iTriangle has launched a nex-gen...

  • Customer support

    2 weeks ago

    Bengaluru, Karnataka, India Novantice Solutions Full time

    Hiring for International customer support voice process,Handeling inbound US customer call's and help the customer and resolve their issue.More details will be brief during the screening round.contact hiring for Manager Provident fundOffice cab/shuttleHealth insuranceAnnual bonus

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Your Pitchh Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Support Executive ( Domestic Voice Process)Company: ConcentrixLocation: Brookefield, BangaloreJob DescriptionConcentrix is hiring experienced and customer-oriented professionals for our Domestic Voice Process. The role involves managing customer calls, resolving queries efficiently, and delivering an excellent service experience in Hindi...

  • Customer support

    2 weeks ago

    Bengaluru, Karnataka, India Girija Keeli Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities :User Support: Serve as the primary contact for users across various channels (calls, chat, E-mail), managing queries, resolving issues, and ensuring satisfaction.Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback and provide accurate resolutions.Feedback Loop: Identify common user...

  • Customer Support

    6 days ago

    Bengaluru, Karnataka, India NeoDove Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role: Customer SupportLocation - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru.India is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of the SaaS industry.NeoDove, a...