Aftersales Executive

1 week ago

Mumbai, Maharashtra, India Mache Retail Pvt Ltd Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Location: Mumbai( Male Candidates Only)

Company: Sambhav Group

About the Company:

Sambhav Group is a reputed real estate developer known for delivering quality residential and commercial projects across Mumbai. We are committed to providing exceptional customer satisfaction and service throughout the customer journey — from booking to handover and beyond.

Role Overview:

The Aftersales Executive/Manager will be responsible for handling all post-possession client interactions, addressing customer queries, ensuring timely resolution of complaints, and maintaining strong client relationships to uphold the brand's reputation for service excellence.

Key Responsibilities:

  • Act as a single point of contact for customers after possession of their property.
  • Manage and resolve customer queries, complaints, and maintenance issues in a timely manner.
  • Coordinate with internal departments (Engineering, CRM, Accounts, etc.) for issue resolution.
  • Monitor defect liability period (DLP) services and ensure all rectifications are done efficiently.
  • Conduct regular site visits and follow-ups to ensure customer satisfaction.
  • Maintain detailed records of customer complaints, resolutions, and feedback.
  • Prepare periodic MIS reports on aftersales activities and service quality.
  • Support the CRM team during handover and documentation processes.
  • Build and maintain positive long-term relationships with clients.

Key Skills & Competencies:

  • Strong communication and customer-handling skills.
  • Problem-solving attitude and ability to manage multiple cases efficiently.
  • Basic technical knowledge of construction, finishing, and maintenance works.
  • Good coordination and follow-up skills with internal and external stakeholders.
  • Proficiency in MS Office and CRM software.

Qualifications & Experience:

  • Graduate
  • 5–10 years of experience in the real estate industry, preferably in Aftersales / Customer Care / Post Handover roles.
  • Experience handling high-end residential or commercial projects will be an added advantage.

Job Type: Full-time

Pay: ₹20, ₹45,000.00 per month

Work Location: In person

  • Area Sales Manager

    2 weeks ago

    Mumbai, Maharashtra, India John Cockerill Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Area Sales Manager - Energy 1 Location - Mumbai, India Overview – Driven by the entrepreneurial spirit and passion for innovation of its founder, the John Cockerill Group's primary mission is to meet the needs of its time by developing large-scale technological solutions. Its contribution to businesses, governments and communities consists of...

  • Deputy Manager Marketing

    16 hours ago

    Mumbai, Maharashtra, India Gautam Modi Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionThe Gautam Modi Group, with a legacy since 1932, is a prominent dealer partner for leading brands in the Mumbai and Thane regions. Boasting over 35 modern facilities, the company provides a wide array of services, including Sales, Aftersales, Insurance, Media Agency, and Information Technology. The organization is devoted to understanding...

  • Assistant Manager

    4 days ago

    Mumbai, Maharashtra, India JOHN COCKERILL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    John Cockerill, enablers of opportunitiesDriven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources,...

  • Executive/Sr. Executive-Document Control

    1 week ago

    Mumbai, Maharashtra, India JOHN COCKERILL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    John Cockerill, enablers of opportunitiesDriven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources,...

  • Field Inspection Engineer

    1 week ago

    Mumbai, Maharashtra, India JOHN COCKERILL Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    John Cockerill, enablers of opportunitiesDriven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources,...

  • Logistics executive-Reputed chemical industry-Mumbai, Maharashtra, India-Pooja-30k-9152008995

    1 day ago

    Mumbai, India Seven Consultancy Full time

    JOB DETAILS 1.Export/ Import documentation and logistics follow up for each transaction aftersales coordination with customer and supplier . 2. To resolve associates query and requirement of customer issues and inquiries related to customer/suppliers orders, shipments, LC, Payment followup. 3To file and maintain accurate records, preparing billing report,...

  • Area Sales Manager

    1 day ago

    Mumbai, India John Cockerill Full time

    Location - Mumbai, India Overview – Driven by the entrepreneurial spirit and passion for innovation of its founder, the John Cockerill Group’s primary mission is to meet the needs of its time by developing large-scale technological solutions. Its contribution to businesses, governments and communities consists of services and associated equipment for...

  • Customer Care

    1 week ago

    Malad, Mumbai, Maharashtra, India Gandhi Automation Pvt Ltd Full time

    **Role -CUSTOMER CARE** - Register service requests and provide clients with reference numbers and clear information on visit procedures. - Collaborate with internal departments to ensure timely and effective service coordination. - Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports. - Review service reports and...

  • Support and installation Engineer, Male-Reputed Manufacturing Industry-Mumbai, Maharashtra, India-2.4LPA-Deepika-8657964694

    1 day ago

    Mumbai, India Seven Consultancy Full time

    JOB DETAILS 1.Provide telephonic support/Re-direct complex queries to Support mail.2. Coordinate with the support department regarding the resolution of client queries. 3.Coordinate with sales department regarding post-installation client requirements (Specific documents, list of spares & consumables, etc. 4.Bi-Weekly meeting with QC & Operations department...

  • Field Service Officer(Aftermarket)

    17 hours ago

    Mumbai, Maharashtra, India O3hire Full time

    **O3Hire**is hiring for Field Service Officer with one of leading **OEM**in **commercial vehicles.** **Position**: Field Service Officer **Location** : Indore **CTC**: Decent hike on current package **Job Description: - ** - Execute Live Trials targeting accurate data, vehicle performance, customer experience and reporting. - Resolving customer...

  • Assistant Manager

    1 day ago

    Mumbai, Maharashtra, India John Cockerill Full time

    John Cockerill enablers of opportunities Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder the John Cockerill Group develops large-scale technological solutions to meet the needs of its time facilitating access to low carbon energies enabling sustainable industrial production preserving natural resources contributing to...

  • Executive/Sr. Executive-Document Control

    1 day ago

    Mumbai, India John Cockerill Full time

    John Cockerill, enablers of opportunities Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources,...

  • Assistant Manager

    6 hours ago

    Mumbai Metropolitan Region, India John Cockerill Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    John Cockerill, enablers of opportunitiesDriven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources,...

  • Mechanical Designer- Piping Detailing

    2 weeks ago

    Mumbai, Maharashtra, India John Cockerill Full time

    **Location - **Mumbai, India **Job Purpose** To support its growth, John Cockerill Energy Solutions, headquartered in Belgium, is opening an office in Mumbai and is hiring a Mechanical Designer. The Mechanical Designer is an employee responsible to issue general arrangement and detailed drawings of products of the Energy Business line of John Cockerill,...

  • Pressure Parts/ Drum

    2 weeks ago

    Mumbai, Maharashtra, India John Cockerill Full time

    **Location - **Mumbai, India **Job Purpose** To support its growth, John Cockerill Energy Solutions, headquartered in Belgium, is opening an office in Mumbai and is hiring a Mechanical Designer. The Mechanical Designer is an employee responsible to issue general arrangement and detailed drawings of products of the Energy Business line of John Cockerill,...