Operations Executive

5 days ago

Surat, Gujarat, India YourHRfolks Full time ₹ 1,44,000 - ₹ 2,16,000 per year

About the Role: This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this company's going to be .

Key responsibilities:

● Coordination with drivers, fleet owners and internal team till delivery

● Managing complaints/ escalations while journey management of particular vehicle

● Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers

● De-escalation of issues and follow-up issue to closure

● Adding trip details in the desktop/phone.

● Handling and Training customers on mobile and desktop applications.

● Preparation of Daily MIS for different clients

● Handling Customer queries and providing solutions.

● Follow up to ensure that appropriate actions were taken on customers' requests

● Refer unresolved customer grievances or special requests to Operations' Manager

● Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

● Calling multiple stakeholders extensively

Preferred qualifications:

● Efficient in handling and communicating with customers

● Ability to listen and active problem-solving skills

● Good interpersonal skills, excellent verbal communication & basic written communication

● Basic knowledge of Excel

● Decent knowledge of mobile apps and desktop applications.

● Having prior experience in the transportation industry will be an added advantage.

● Knowledge of regional language

● Ready to work 6 days a week

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Application Question(s):

  • Salary range

Experience:

  • Total: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: In person

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