Europe Mice Travel Operations Manager

2 days ago

Delhi, Delhi, India EdTerra Edventures Private Limited Full time US$ 90,000 - US$ 1,20,000 per year

About EdTerra EdVenture
EdTerra EdVenture is India's leading student educational travel company, curating experiential learning journeys for students to destinations across India and the world. We believe in transforming travel into learning experiences that are safe, enriching, and well-organized.

Role Overview
We are seeking a
Manager – International Operations
to manage
end-to-end ground operations
for our student travel programs across the
US, Europe, UK, Japan, and other key destinations
. The role requires expertise in designing, planning, and executing seamless travel experiences while ensuring safety, quality, and educational value.

Key Responsibilities

  • Plan, organize, and manage end-to-end international travel operations for student groups, including flights, accommodations, local transport, meals, activities, and on-ground logistics.
  • Build, manage, and negotiate with Destination Management Companies (DMCs), local partners, guides, and vendors across key destinations.
  • Design detailed itineraries ensuring a balance of educational outcomes, safety, and engagement for student groups.
  • Manage visa documentation processes and travel insurance coordination.
  • Monitor and ensure on-ground quality control during trips through direct supervision or through local partners.
  • Resolve operational issues swiftly while maintaining student safety and satisfaction.
  • Prepare costings and budgeting for trips ensuring profitability while maintaining service quality.
  • Work closely with the sales and academic content teams to align trip operations with program learning goals.
  • Train and mentor team members in handling international operations and travel emergencies.
  • Maintain clear documentation, vendor agreements, and SOPs for all destinations.
  • Stay updated on international travel regulations, visa requirements, and destination-specific considerations relevant to student groups.

Requirements

  • 10+ years of experience in international travel operations, preferably in student travel, group travel, or educational travel sectors.
  • Strong knowledge of US, UK, Europe, Japan, and Schengen travel logistics, vendors, and operational nuances.
  • Excellent itinerary planning and cost management skills.
  • Hands-on experience with vendor negotiations and on-ground travel management.
  • Ability to travel internationally for on-ground operations as required.
  • Strong problem-solving, crisis management, and communication skills.
  • Comfortable working in a dynamic environment and managing multiple trips simultaneously.
  • Passionate about educational travel and student safety.

Skills: training and mentoring,crisis management,communication,budgeting,cost management,groups,international travel operations,vendor negotiations,on-ground travel management,dmc,problem-solving,international operations,project management,ground logistics management,itinerary planning

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