Receptionist
1 week ago
Front Desk Operations
Greet and guide patients and visitors courteously, maintaining a warm and professional environment.
- Register new and returning patients in the Hospital Information System (HIS) with complete, accurate details.
Manage check-in/check-out for outpatient, inpatient, and diagnostic services.
Appointments & Enquiries
Schedule, confirm, and reschedule doctor appointments (walk-in, phone, or online).
- Provide information on doctors schedules, hospital services, billing counters, and facilities.
Answer phone calls promptly, route them to the correct department, and record messages when needed.
Billing & Cash Handling (if assigned)
Collect consultation/registration fees and issue receipts.
Reconcile daily cash/UPI/credit card transactions and submit reports to the Finance team.
Customer Service & Coordination
Assist patients with forms, insurance pre-authorization, and basic documentation.
- Handle patient concerns politely and escalate complex issues to the Patient Relations team.
Coordinate with nursing, housekeeping, and security for smooth patient flow.
Compliance & Administration
Maintain confidentiality of patient records and personal information.
- Follow Khor Hospital's SOPs, NABH guidelines, and data privacy norms.
- Keep the reception area clean, organized, and welcoming at all times.
Qualifications & Skills
- Education: Graduate in any discipline (Hospitality, Commerce, or Healthcare preferred).
- Experience: 0–2 years in hospital, hospitality, or customer service; prior healthcare experience is an advantage.
Technical Skills:
Basic computer literacy—MS Office, email, and Hospital Information System (HIS).
Familiarity with appointment scheduling software.
Soft Skills:
Excellent verbal and written communication in English and local language (Marathi/Hindi).
- Pleasant personality, empathetic attitude, and strong interpersonal skills.
- Ability to multitask and remain calm under pressure.
Key Performance Indicators (KPIs)
- Patient and visitor satisfaction scores.
- Accuracy of patient registration and appointment scheduling.
- Average response time to calls and walk-in queries.
- Compliance with hospital service and hygiene standards.
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