Receptionist

1 week ago

Pune, Maharashtra, India Apulki Healthcare Full time ₹ 1,50,000 - ₹ 4,50,000 per year

  1. Front Desk Operations

  2. Greet and guide patients and visitors courteously, maintaining a warm and professional environment.

  3. Register new and returning patients in the Hospital Information System (HIS) with complete, accurate details.

  4. Manage check-in/check-out for outpatient, inpatient, and diagnostic services.

  5. Appointments & Enquiries

  6. Schedule, confirm, and reschedule doctor appointments (walk-in, phone, or online).

  7. Provide information on doctors schedules, hospital services, billing counters, and facilities.

  8. Answer phone calls promptly, route them to the correct department, and record messages when needed.

  9. Billing & Cash Handling (if assigned)

  10. Collect consultation/registration fees and issue receipts.

  11. Reconcile daily cash/UPI/credit card transactions and submit reports to the Finance team.

  12. Customer Service & Coordination

  13. Assist patients with forms, insurance pre-authorization, and basic documentation.

  14. Handle patient concerns politely and escalate complex issues to the Patient Relations team.

  15. Coordinate with nursing, housekeeping, and security for smooth patient flow.

  16. Compliance & Administration

  17. Maintain confidentiality of patient records and personal information.

  18. Follow Khor Hospital's SOPs, NABH guidelines, and data privacy norms.
  19. Keep the reception area clean, organized, and welcoming at all times.

Qualifications & Skills

  • Education: Graduate in any discipline (Hospitality, Commerce, or Healthcare preferred).
  • Experience: 0–2 years in hospital, hospitality, or customer service; prior healthcare experience is an advantage.

  • Technical Skills:

  • Basic computer literacy—MS Office, email, and Hospital Information System (HIS).

  • Familiarity with appointment scheduling software.

  • Soft Skills:

  • Excellent verbal and written communication in English and local language (Marathi/Hindi).

  • Pleasant personality, empathetic attitude, and strong interpersonal skills.
  • Ability to multitask and remain calm under pressure.

Key Performance Indicators (KPIs)

  • Patient and visitor satisfaction scores.
  • Accuracy of patient registration and appointment scheduling.
  • Average response time to calls and walk-in queries.
  • Compliance with hospital service and hygiene standards.

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