Manager, Technology Support

• Own and manage the trading floor IT for the Mumbai dealing room.

Owning everything as per the below.

• Market Data Services (MDS) – market data apps like Bloomberg, Refinitiv (London Stock Exchange Group) EIKON, EBS support
• Regulatory Trading apps within the AG (at least India and Germany) Broker apps support & coordinate with Regulators / Brokers
• Trading voice System - IPC voice logger – part of voice communications, FMIS own IPC trader voice globally which is one of the critical components for trading floors.
• Transactional systems - Refinitiv FXT, EBS, BTS etc
• High end FM Workstations – The FM traders use multiple high configuration desktops called workstations, equivalent to mini servers.

These power multiple critical trading applications for high performance & stability. Hardware, operating system, software & all the application support on these workstations will be required.

• VIP support to Financial Market traders – We support the trading floor on real time basis once they inform us, we resolve the incident, log an incident ticket for them & close once resolved.

Support of the incident is managed by FMIS end to end, ticket will not go to any GBS team, they are not supposed to take control of a trader desktop.

• FMIS manage the support end to end & liaise with all the relevant support teams & vendors to ensure timely resolution like service delivery management along with desktop & app support.
• New technical requests from FM business are tracked & followed up with multiple support teams for timely closure to get the necessary application accesses.
• Support the trading floors across shifts during the day (standard 8AM to 6PM) & also follow the sun support to other geographies when required.
• Regular communications to the stake holders on any kind of issues and the progress until complete resolution.
• Microsoft email support, Instant Chat e.g., MS-Teams, Refinitiv Workspace etc
• Basic networking knowledge or experience with networks.
• To provide 1st and 2nd line support for all users within Financial Markets, to respond to faults and to requests for change, including purchase and delivery of new products and services.

Ensure all problems are resolved and Service Now tickets updated in a timely fashion.

• Work with the respective Technology Service Managers to deliver technical support consistent with the global strategies.
• To manage and support the technical Dealing room standards and relationships – internal and external.
• To ensure that the support is delivered globally with demonstrable Client focus in support of our objective to become core bank to our clients.

• To provide 1st & 2nd technical support for all Financial Markets business products and infrastructures (Trader workstation, EUC and ECN applications, dealer telephony & market data).

• To prioritise resources to ensure services are delivered according to severity and urgency.

• Problem and change (Scheduled change & SRM) management – outstanding problem\change management, call logging, call trends, call reporting including high severity problem control. All Service Now related initiatives and updates. Ensuring standards are adhered to, or dispensations raised.

• To help manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses. Ensuring a secure, stable and highly resilient environment.

• To apply knowledge of IT, Financial Products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas: networks, market information systems, services and communications.

• To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses.

• To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems, as well as email system.

• To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.

• To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting.

• To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.

• Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed.

• Risk management control, KCSA assistance, SIP initiatives and reporting, including technical audit compliance, directly and indirectly.

• Project delivery into the FM business – to schedule, to budget, to agreed standard.

• Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within SCB locations.

• Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc.

• To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business and ensure adherence with the Group's technical and security standards in all aspects of the team's activities.

• Manage high severity problem co-ordination with local vendors / resources and ensure ITSC's are updated with relevant information.

• Ensure relevant postmortem attendance and ownership of actions.

• To ensure that technology related audits are completed successfully.

• Technology plays a vital role in business related audits, for the handling of IT related matters.

• To raise risks in the appropriate forums.

Financial Markets business Trading Room Support Trader Voice Support Regulatory, Brokers Trading Applications

• Minimum 8 Yrs knowledge experience in managing IT support, operations, and project implementations in a wholesale bank environment including trading room.
• Knowledge of wholesale bank services that includes FX, MM, FI, Commodity, Equity Derivatives products, Regulatory & Broker Trading applications.
• Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications.
• Strong knowledge of e-business trading tools
• Strong PC / Server applications skills
• Strong knowledge of market information systems and services
• Strong knowledge of client server technologies
• Strong understanding of networking
• Knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.
• Clear understanding of IT security policies.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.