Technology Support III

3 days ago

Mumbai, Maharashtra, India JPMorganChase Full time US$ 90,000 - US$ 1,20,000 per year

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provide front line technology support to Credit Exotics trading desk
  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
  • Knowledge of scheduling tools (Autosys, Control M)
  • Experience with database technologies, i.e., ability to develop and execute SQL queries
    Knowledge of development tools (Jenkins, Git, BitBucket)

Preferred qualifications, capabilities, and skills

  • Experience with Python or Basic Cloud knowledge (AWS or Kubernetes)
  • Working understanding of public cloud
  • Experience in handling excel basic, advanced level
  • Experience or knowledge of working in a DevOps / SRE model would be an advantage
  • Experience in supporting Exotics / Front office desk is desirable

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