Student Success Specialist

15 hours ago

Palarivattom Kochi Kerala, India 939efa9e-f51f-42bc-a1fd-a6525cb59d45 Full time ₹ 2,16,000 per year

The Operations Executive at Offenso Hackers Academy plays a critical role in managing daily operations at the branch level, ensuring seamless student experiences, batch planning, and facility management. This position focuses on supporting students, optimizing operational workflows, and ensuring the effective execution of student programs, training sessions, and compliance with institutional policies.

Key Responsibilities:

Student Management:

  • Oversee the enrollment process, ensuring all student records are accurate and up to date.
  • Facilitate communication with students regarding schedules, course requirements, and academic support services.
  • Implement and manage student feedback mechanisms to improve the learning experience.
  • Address student concerns and coordinate solutions with faculty and management.

Batch Planning & Scheduling:

  • Collaborate with academic departments to plan and schedule batches effectively.
  • Develop and maintain a master schedule for all batches, ensuring smooth coordination.
  • Manage batch logistics, including trainer availability, student allocation, and resource distribution.

Administrative Coordination:

  • Manage daily administrative tasks to ensure smooth branch operations.
  • Coordinate with various departments to streamline administrative processes related to student affairs.
  • Maintain detailed records of student progress, academic performance, and attendance.

Facility & Resource Management:

  • Oversee the maintenance and allocation of facilities to support cybersecurity training programs.
  • Ensure classrooms, labs, and training environments are fully equipped and functional.
  • Work with other departments to manage resources and other essential equipment.

Data & Technology Management:

  • Maintain and update student data, attendance, and performance records accurately.
  • Generate reports for analysis, decision-making, and compliance purposes.
  • Ensure the functionality of enrollment and exam-related software, troubleshooting any technical issues.
  • Uphold data privacy and confidentiality in compliance with institutional policies.

Communication & Coordination:

  • Foster effective communication channels between students, faculty, and staff.
  • Ensure smooth coordination with trainers, guest lecturers, and industry experts.

Event & Program Coordination:

  • Assist in planning and executing student activities, academic programs, and training workshops.
  • Coordinate logistics for industry interactions, guest lectures, and student engagement initiatives.

Security & Compliance Management:

  • Ensure compliance with security protocols and regulations in all aspects of student and operational management.
  • Monitor adherence to institutional policies and regulatory guidelines.
  • Implement standardized processes to maintain operational discipline and efficiency.

Process Improvement & Innovation:

  • Identify areas for operational improvement and implement innovative solutions.
  • Streamline workflow processes to enhance efficiency and student satisfaction.
  • Monitor and assess student support services to enhance academic and career success.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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