Customer Service Engineer

3 days ago

Pune, Maharashtra, India Siemens Healthineers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Installation and Setup: Install and configure medical equipment such as Biochemistry analyzers, Immunology analyzers ( In-Vitro systems) and diagnostic tools at healthcare facilities (hospitals, clinics, etc.).

Maintenance and Calibration: Perform regular preventative maintenance, calibration, and testing of medical devices to ensure their accurate functionality and compliance with manufacturer specifications and regulatory standards.

Troubleshooting and Repair: Respond to service calls for malfunctioning or broken equipment, diagnose issues, and repair medical devices quickly to minimize downtime and impact on patient care.

Customer Support: Provide technical support and training to healthcare staff on how to properly use and maintain medical devices. Assist healthcare professionals with understanding device features and troubleshooting simple issues.

Documentation: Maintain detailed service reports, including records of repairs, inspections, calibration, and maintenance performed on each device. Ensure compliance with regulatory standards by accurately documenting all service activities.

Emergency Service: Provide on-site emergency repairs or troubleshooting when medical devices fail or malfunction, ensuring minimal disruption to medical services. This may also involve travelling to outstation on emergency basis.

Inventory Management: Manage spare parts and tools for medical equipment repairs. Ensure that the required parts are available and stocked and maintain accurate inventory records.

Field Reporting: Provide feedback and reporting to the management team regarding the status of devices, common issues, and trends that may require attention or improvement.

Customer Relationship Management: Build and maintain strong relationships with healthcare providers, hospital staff, and other stakeholders to ensure high-quality customer service and satisfaction.

Travel: Travel to various healthcare facilities to service equipment as required. This may include local and regional travel and the possibility of overnight stays depending on the service area.

Required Skills and Qualifications:

Education: A Bachelor's degree or Associate's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field. Relevant certifications in medical equipment or healthcare technology are often preferred. ( Except Civil and Mechanical engg).

Technical Knowledge: Strong knowledge of medical devices, electronics, and mechanical systems. Familiarity with medical device troubleshooting, calibration, and repair techniques.

Problem Solving: Excellent diagnostic and problem-solving skills to identify and resolve issues quickly and efficiently.

Customer Service Skills: Ability to interact with healthcare professionals in a professional and supportive manner. Strong communication skills to explain technical concepts in a way that is easily understood by non-technical staff.

Attention to Detail: Ability to follow detailed procedures and documentation requirements, ensuring that all maintenance and repair activities meet regulatory standards.

Computer Skills: Proficiency in using diagnostic tools, software for device management, and basic computer skills for reporting and data entry.

  • Customer service engineer

    7 days ago

    Pune, Maharashtra, India Evoke HR Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description:Swiss Newater India Pvt. Ltd Job Description and Responsibilities of Customer Service Engineers  Diploma/ BE/ MSc Instrumentation/Electronics from reputed institute or university.  3 – 4 years of Experience in handling Service in either Water Cooler, Water Purifier, RO plant systems, Control Panels or Instrumentation Panels ...

  • Customer Service Engineer

    5 days ago

    Pune, Maharashtra, India Theta Controls Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Engineers are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Process orders, forms and...

  • Customer Service Specialist

    2 weeks ago

    Pune, Maharashtra, India Willis Towers Watson Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPersistent Systems is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help clients anticipate what's next. We work with industry-leading organizations worldwide, including 20 Fortune 50 companies and major US and Indian banks. Recognized for...

  • Customer Service Advisor

    7 days ago

    Pune, Maharashtra, India Retail Direct Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for customer service advisors for our own Internal Team. We are looking for candidates with:· Prior 1-2 years of experience of handling inbound calls· Graduates/Under Graduates with excellent communication skills (Written & Spoken)· Service UK based customersAdvantage· Fixed Shifts with No Rotation· Fixed Offs· Not a BPO· Ample...

  • Service Engineer

    4 days ago

    Pune, Maharashtra, India TIES Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionTIES Group is driven by the principles of Technology, Integrity, Ethics, and Sustainability to create smarter supply chain solutions. Our innovative approach helps organizations reduce operational costs, increase supply chain visibility, streamline service delivery, and optimize overall performance. Committed to improving efficiency and...

  • Customer Service

    7 days ago

    Pune, Maharashtra, India Epiv Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company OverviewBPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of employees, our headquarters are located in Pune. For more information, visit our website at Job OverviewHiring for Fresher for the role of Customer Service, based in...

  • Service Engineer

    3 days ago

    Pune, Maharashtra, India Atlas Copco Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and...

  • Engineer - Service

    1 day ago

    Pune, Maharashtra, India Rolls-Royce Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionJob Title: Field Service - MechanicalSkillsKEY SKILLS/EXPERIENCE2 to 5 years practical experience on high power diesel engines and their applications, MTU engine experience would be an added advantage.Good knowledge of engines in terms of installation, operation, maintenance & repair.EDUCATIONDegree/Diploma In Mechanical/Industrial/Automobile...

  • Customer Service

    5 days ago

    Pune, Maharashtra, India Epiv Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company OverviewEPIV Solutions, headquartered in Pune, specializes in IT and international BPO services. We are located in Hadapsar and cater to both B2B and B2C markets. Our team consists of employees, contributing to our dynamic approach in the Business Process Outsourcing industry. For more information, visit our website at Job OverviewEPIV Solutions is...

  • Service Engineer

    2 weeks ago

    Pune, Maharashtra, India Bhagat HR Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Designation: Service EngineerExperience: 2+ YearsSalary: As per IndustryWorking days:- 6 DaysEducation: Diploma/BEJob location: Pune (Chakan Phase II)Industry: Steel Structure Machinery / Industrial EquipmentJob Description:-Job SummaryWe are a leading manufacturer of CNC machinery for steel structure fabrication. We are currently seeking a Service Engineer...