ERP / Patient Support Administartion

2 days ago

Ahmedabad, Gujarat, India SilverXis Inc. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Location:
Ahmedabad, India (Work from Office)

Shift:
US Hours – CST Time Zone (Night Shift India Time)

Employment Type:
Full-Time

Salary:
Up to ₹40,000 Take Home

Join:
Immediate

About the Role

We are hiring
experienced professionals
to support our US-based operations — covering both
ERP user support
and
front desk / patient coordination
.

If you have excellent English communication skills, strong organizational abilities, and are comfortable working night shifts, this is a great opportunity to build an international career in
technical or healthcare operations support
.

Key Responsibilities

Front Desk & Patient Communication

  • Act as the first point of contact for patients via phone, email, or video calls.
  • Schedule, confirm, or reschedule appointments and manage cancellations.
  • Handle inquiries with professionalism, empathy, and confidentiality.
  • Maintain a positive and service-oriented tone with patients and staff.

Administrative & Coordination Tasks

  • Update and maintain patient or client records (EHR/ERP systems).
  • Verify insurance coverage or assist with billing/claims when required.
  • Coordinate daily schedules and workflows with US-based teams.
  • Manage data entry, reports, and reminders.
  • Support billing coordination and follow-ups.

ERP / Technical Support

  • Serve as the first contact for ERP users in the US region.
  • Provide user-level troubleshooting and resolve issues via chat, email, or call.
  • Escalate technical or complex issues to senior support when needed.
  • Maintain accurate documentation of user issues and resolutions.

Qualifications

  • Education:
    Bachelor's degree preferred (IT, Healthcare, Business, or related).
  • Experience:
    Minimum 2–3 years in ERP support, medical administration, or customer service (international exposure preferred).
  • Communication:
    Excellent spoken and written English.
  • Technical Skills:
  • Proficiency in Microsoft Office / Google Workspace.
  • Familiarity with EHR/ERP systems (WebPT, Clinicient, JaneApp, or similar).
  • Comfortable with VoIP tools (Zoom, RingCentral, etc.).
  • Attributes:
    Reliable, patient-focused, detail-oriented, and self-motivated.
  • Shift:
    Comfortable working
    US business hours (night shift India time).

Benefits

  • Competitive salary up to ₹40,000 take home.
  • Hands-on training in ERP/EHR systems.
  • Opportunity to work with international teams.
  • Supportive environment with career growth potential.

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