ERP Support Executive

3 days ago

Ahmedabad, Gujarat, India SilverXis Inc. Full time ₹ 2,50,000 - ₹ 3,50,000 per year

About the Role

We are looking for a
dedicated ERP Support Executive
to strengthen our support team. You will act as the first point of contact for ERP users based in Dallas, USA, ensuring seamless user support and issue resolution. If you have excellent communication skills, a passion for problem-solving, and prior experience in ERP or IT support, this role is a perfect fit.

Key Responsibilities

  • Serve as the first line of support for ERP users (Dallas region).
  • Provide assistance via
    email, chat, and calls
    with professionalism and accuracy.
  • Troubleshoot and resolve ERP-related issues at the user level.
  • Escalate complex cases to senior/technical teams when necessary.
  • Document all reported issues and solutions for effective tracking.
  • Gain hands-on expertise in ERP functionalities through structured training.

Requirements

  • 1–2 years
    of experience in ERP support, IT support, or a related role (mandatory).
  • Excellent English communication skills (verbal & written).
  • Strong understanding of web applications and user support processes.
  • Willingness to work during
    US business hours (night shift in India)
    .
  • Problem-solving skills with a customer-first mindset.
  • Graduate degree in IT, Computer Science, or a related field (preferred).

What We Offer

  • Competitive salary
    up to ₹35,000 CTC
    .
  • Structured
    ERP training
    with real-time learning opportunities.
  • Direct exposure to
    international clients and global operations
    .
  • Supportive work culture with opportunities for career advancement.

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