patient Counselor

1 week ago

Ahmedabad, Gujarat, India Sakhiya Skin Clinic Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Overview

Welcome to Sakhiya Skin Clinic, an esteemed chain of clinics nurtured over 25 years of dedicated efforts. As a proud ISO certified group, we are committed to delivering state-of-the-art facilities, leveraging cutting-edge technology and experienced medical professionals to transform the lives of individuals with personalized care. Our mission is to ensure every patient leaves with a smile, positively transformed in their personality.

Job Overview

We are seeking a dedicated Patient Counselor for our Ahmedabad location. This is a mid-level, full-time position where the individual will engage with patients, offering support and personalized care as part of our team at Sakhiya Skin Clinic Limited. The ideal candidate will play a crucial role in ensuring the emotional and psychological well-being of our patients, aligning with our standards of distinguished service.

Qualifications and Skills

  • Strong communication skills (Mandatory skill) for effectively engaging with patients and documenting interactions.
  • Proficient in active listening, essential for understanding patient concerns and building trust.
  • Demonstrated empathy, crucial for supporting patients through their treatment journey.
  • Knowledge in cognitive behavioral therapy to help patients develop coping strategies.
  • Experience with crisis intervention to manage and de-escalate emotional distress situations.
  • Familiarity with Electronic Health Record (EHR) systems for efficient documentation of patient interactions.
  • Understanding of motivational interviewing techniques to encourage positive behavior change.
  • Experience in trauma-informed care, recognizing and acknowledging the effects of trauma in treatment.

Roles and Responsibilities

  • Provide personalized support to patients, ensuring their emotional and psychological needs are met.
  • Coordinate with medical staff to integrate patient counseling with medical treatments.
  • Maintain accurate and timely records of patient interactions using EHR systems.
  • Conduct assessments to identify patient needs and develop appropriate care plans.
  • Deliver crisis intervention and de-escalation techniques when necessary.
  • Apply motivational interviewing and cognitive behavioral strategies to promote patient behavioral change.
  • Work collaboratively with the healthcare team to ensure a holistic approach to patient care.
  • Continuously update knowledge on best practices in patient counseling and care.

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