Hiring ServiceNow HRSD Technical Lead

2 weeks ago

Bengaluru Chennai Hyderabad, India Technogen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

We are seeking a highly skilled and motivated ServiceNow Technical Lead with strong expertise in ITOM (IT Operations Management), HRSD (HR Service Delivery), ITSM (IT Service Management), and SPM (Service Portfolio Management). The ideal candidate will have proven experience in designing, implementing, and managing ServiceNow modules with a focus on technical leadership and team collaboration.

Key Responsibilities:

  • Lead the design, development, and deployment of ServiceNow solutions across ITOM, HRSD, ITSM, and SPM modules.
  • Provide technical leadership to a team of developers and consultants, ensuring best practices and standards are maintained.
  • Collaborate with business stakeholders, project managers, and other IT teams to gather requirements, provide solutions, and drive implementations.
  • Architect scalable and maintainable ServiceNow applications and workflows.
  • Develop custom scripts, workflows, integrations, and automation solutions within the ServiceNow platform.
  • Conduct code reviews, troubleshooting, and performance tuning of ServiceNow applications.
  • Mentor junior team members and provide technical guidance to enhance team capabilities.
  • Ensure compliance with IT governance, security policies, and change management processes.
  • Stay updated on ServiceNow platform enhancements and recommend adoption of new features.

Required Skills & Qualifications:

  • Strong experience (5+ years) with ServiceNow platform focusing on ITOM, HRSD, ITSM, and SPM modules.
  • Expertise in ServiceNow scripting (JavaScript), Glide APIs, Business Rules, Client Scripts, UI Policies, and Service Portal development.
  • Experience with ServiceNow integrations (REST, SOAP, LDAP, MID Server).
  • Proven track record in leading ServiceNow implementations and managing technical teams.
  • Strong understanding of ITIL processes and how they map to ServiceNow capabilities.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills with an ability to collaborate effectively with cross-functional teams.
  • Ability to translate business needs into technical solutions and articulate technical concepts to non-technical stakeholders.
  • Experience with Agile/Scrum methodologies is a plus.

Desired Soft Skills:

  • Leadership and team management capabilities.
  • Effective communication and presentation skills.
  • Proactive and self-motivated with a strong customer service orientation.
  • Ability to work under pressure and manage multiple priorities simultaneously.
  • Strong analytical and organizational skills.

Education:

  • Bachelors degree in Computer Science, Information Technology, or a related field is preferred.
  • ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist in ITOM/HRSD/ITSM/SPM) are highly desirable.

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