ServiceNow Functional Delivery Lead HRSD

3 days ago

Bengaluru Chennai Hyderabad, India Vinpro Global Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities:

  • Lead the design and implementation of ServiceNow HRSD, ITSM and custom solutions, ensuring best practices are applied.
  • Collaborate with business stakeholders to gather requirements, define user journeys, and create user stories for HR processes.
  • Drive the HRSD implementation in partnership with technical teams, ensuring solutions align with business objectives.
  • Oversee the configuration of HR Case Management, Employee Service Portal, Knowledge Management, Lifecycle Events (onboarding/offboarding), and ITSM workflows.
  • Advise on industry best practices for ServiceNow HRSD and ITSM, ensuring compliance with HR policies and regulatory requirements.
  • Support testing and deployment activities, ensuring successful go-live and adoption.
  • Identify and mitigate requirement gaps and process inefficiencies to optimize HR and IT workflows.
  • Provide post-implementation support and drive enhancements to maximize the value of ServiceNow.
  • Work on custom development solutions within ServiceNow, including scripting, integrations, and custom applications to meet business needs.

Preferred candidate profile:

  • 4+ years of experience in HR processes, with a strong focus on onboarding, offboarding, and employee lifecycle management.
  • 3+ years of experience with ServiceNow HRSD, including design and configuration.
  • Proven experience in leading HRSD and ITSM implementations, including Case Management, Knowledge Management, Employee Relations, Lifecycle Events, Incident, Change, and Request Management.
  • Understanding of custom development in ServiceNow, including scripting, workflows, integrations, and UI customization.
  • Strong ability to translate business requirements into functional ServiceNow HRSD and custom workflows.
  • Experience working in Agile environments, with a deep understanding of user journeys and design thinking.
  • Strong communication and stakeholder management skills.

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