Manager- Operations

1 week ago

Bengaluru Mumbai, India Gallagher Service Center (GSC) Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Position Summary

To serve as a member of the management of GSC & own responsibility & accountability of one or more assigned processes oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage team leaders & associates

Primary Responsibilities

Process Management & Improvement

1) Drive & achieve productivity enhancements

2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns

3) Oversee migration & stabilization of new processes

4) Periodically review process & regulatory requirements & ensure compliance

5) Review FTE requirements, shift plans & capacity planning

6) Initiate, Execute & Facilitate process improvement initiatives/projects

7) Integrate domain knowledge & business understanding to create superior solutions for the client

8) Must clear at least one certification a year

Job Description

People Management

1) Conduct regular meetings with team leaders & resolve concerns

2) Conduct skip level meetings with team members & resolve escalations

3) Own rewards & recognition schemes for assigned processes/teams

4) Oversee L&D trainings for self & team leaders

5) Oversee staff domain certifications

6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines

7) Liaise with recruitment team for recruiting new team members

8) Identify & facilitate movements within the division for team leads .

Customer Service & SLA Delivery

1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes

2) Manage client relationships and escalations

3) Strategic Initiatives

4) Explore opportunities to move processes to the GSC satellite office

5) Participate in special projects/organization wide initiatives .

Additional Responsibilities Skills and Competencies

1) Strategic Thinking

2) People Management

3) Transformational Leadership

4) Process Focus

5) Client Management

6) Innovation Focus

7) Ability to learn & drive change

8) Impact & Influence

  • Investment Operations Team Lead

    5 days ago

    Mumbai, Maharashtra, India beBeeInvestment Operations Manager Full time ₹ 30,00,000 - ₹ 50,00,000

    Job Opportunity",">This position involves overseeing the lifecycle activities of various financial instruments, including leveraged loans, CLOs, private debt, and collective investments.",">The successful candidate will be responsible for ensuring the accurate processing and settlement of these transactions, as well as maintaining relationships with key...

  • AVP, Investment Operations

    2 weeks ago

    Mumbai, Maharashtra, India Ares Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ares is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.

  • Project Management

    2 weeks ago

    Bengaluru, Karnataka, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...

  • State Bank Operations Support Services

    1 week ago

    Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are seeking a Risk Manager to oversee risk management frameworks, monitor controls, and ensure compliance with regulatory Responsibilities:- Implement and enhance risk management frameworks.- Identify, assess, and mitigate operational and compliance risks.- Prepare dashboards, reports, and risk profiles for committees.- Ensure compliance...

  • State Bank Operations Support Services

    3 weeks ago

    Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...

  • Society Manager

    2 weeks ago

    Malabar Hill, Mumbai, Maharashtra, India CHS Manager LLP Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Role OverviewA Society Manager is responsible for overseeing the day-to-day operations of a residential or commercial housing society. This includes managing facilities, coordinating with vendors, handling resident concerns, and ensuring compliance with housing regulations and society bylaws.Key ResponsibilitiesFacility ManagementEnsure cleanliness and...

  • Hr Operations Associate

    1 week ago

    Mumbai, Maharashtra, India State Bank Operations Support Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location: Mumbai (Worli )Job Type : Work from OfficeDepartment : Human ResourcesExperience: 2 Years plusEducation : minimum GraduationAbout the organizationIncorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI.About the roleWe are seeking an experienced and...

  • Data Privacy Manager

    1 week ago

    Bengaluru, Karnataka, India Cubical Operations LLP Full time

    Job Description: Data Privacy Manager / Senior ManagerLocation: Gurgaon Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners Travel Requirement: Middle East (Project Basis)About the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy...

  • High Net Worth Client Relationship Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeRelationship Manager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview",""This role involves building and maintaining strong, profitable client relationships across Wealth Management. It demands a high level of financial acumen, business understanding, and relationship management skills.",""The ideal candidate will have:",""",""A minimum of 5 to 8 years of experience in Wealth Management or a related...

  • VAPT - Manager/ Sr. Manager

    2 weeks ago

    Mumbai, Maharashtra, India Cubical Operations LLP Full time

    Job Title: VAPT Manager / Sr. Manager Location: Mumbai / Gurgaon Experience: Minimum 6 years Job Type: Full-time Department: Cybersecurity / Information Security About the Role: We are seeking a highly skilled and experienced Vulnerability Assessment and Penetration Testing (VAPT) Manager / Sr. Manager to join our growing cybersecurity team. The ideal...