Post-Sales / CRM Executive - Real Estate

3 days ago

Bengaluru, Karnataka, India Aspire Proptech Full time ₹ 24,00,000 - ₹ 72,00,000 per year

Position: Post-Sales / CRM Executive - Real Estate

Location: Bangalore

About the Role: We're looking for a detail-oriented and client-focused Post-Sales / CRM Executive to manage the customer journey after booking. You'll handle all post-booking processes - from documentation and collections to bank and legal coordination - ensuring a smooth and transparent experience for every homebuyer. This role bridges clients, banks, developers, and internal teams to drive timely execution and client satisfaction.

Key Responsibilities:

  • Act as the single point of contact for clients post-booking until registration or handover.
  • Coordinate execution of Sale Agreements, Sale Deeds, Disbursement Documents and other legal documents.
  • Guide clients on home loan options, explaining partner banks, rates, and eligibility.
  • Liaise with banks to facilitate loan approval, documentation, and disbursement.
  • Send proactive payment reminders and follow up on collections with accuracy.
  • Coordinate with developers, legal, and finance teams for smooth execution.
  • Track timelines from booking to agreement and agreement to disbursement.
  • Maintain CRM data and prepare regular reports on collections and documentation status.
  • Flag potential delays or discrepancies early and drive timely resolution.
  • Assist clients with legal and documentation-related queries.

Requirements:

  • 2 - 6 years of experience in real estate post-sales / CRM / documentation / banking.
  • Strong understanding of agreements, registration, and home loan products and processes.
  • Excellent communication, coordination, and follow-up skills.
  • Proficiency in Excel, CRM systems, and documentation management with a high attention to detail.
  • Client-first attitude with strong ownership and problem-solving skills.
  • Ability to maintain composure under pressure.
  • Proficiency in both English and Kannada is preferred.

What We Offer:

  • Exposure to premium residential projects.
  • Growth opportunities within a fast-scaling real estate firm.
  • Collaborative environment and performance-linked rewards.

Job Types: Full-time, Permanent

Pay: ₹30, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Post sales/ CRM: 2 years (Required)

Language:

  • Kannada (Preferred)

Work Location: In person

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