Process Associate

17 hours ago

Mohali, Punjab, India 238e8d22-21ea-47dc-bf62-c108422c4610 Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Process Associate - Patient Calling / Customer Service (Local Chandigarh Tricity area candidates only & Female Candidates Only)

Preferred Experience: 2-6 years

Key job accountabilities:

  • Responsible for attending patient calls and answering patient queries.
  • Communicate respectfully and politely with all patients.
  • Developing and maintaining a detailed call database.
  • Professionally handle all inbound calls and resolve queries as per TAT guidelines.
  • Responsible for making outbound calls as required.
  • Perform script (with necessary adjustments as required) to ensure consistency of customer/patient queries.
  • Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel.
  • Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
  • Answering patient calls as required and providing faster resolutions.
  • Should be comfortable with voice process.

Required candidate profile:

  • Relevant experience in a USA health care medical billing or RCM office capacity with related job duties and responsibilities.
  • Experience of QA/Audits and Team management, client interaction/client account management will be big plus.
  • Must have at least 2+ year experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
  • Understand CMS-1500 and UB-04 claim formats. Typing speed, at least 45 WPM.
  • Third party payer requirements. Account management experience will be a big plus.
  • Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.
  • Good knowledge of Microsoft 365 office applications like Teams, Outlook, CRM Dynamics, OneDrive etc.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Patient service: 2 years (Required)

Language:

  • fluent English (Required)

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