Key Account Manager – Quick Commerce
2 weeks ago
Position :
Key Account Manager - Quick Commerce
Experience :
Minimum 3 years in quick commerce including Zepto, Blinkit, Instamart, and BigBasket
CTC :
5 LPA (flexible based on candidature)
Location :
Kolkata
Job Summary
Goodcare is looking for a proactive and growth-oriented
Key Account Manager
to manage and scale our business across major quick-commerce platforms including
Zepto, Blinkit, Instamart, and BigBasket
. The ideal candidate will have strong platform knowledge, analytical skills, and the ability to drive visibility, sales, and operational excellence.
Key Responsibilities
1. Account Management
- Manage day-to-day operations for Zepto, Blinkit, Instamart, and BigBasket.
- Build and maintain strong relationships with category managers.
- Ensure compliance with platform requirements and timely execution of tasks.
2. Business Growth
- Drive monthly and quarterly growth targets for Goodcare.
- Analyse performance trends and competitor movement to identify opportunities.
- Execute promotional and visibility strategies to increase brand presence.
3. Inventory & Coordination
- Work closely with supply chain teams to ensure product availability across all DCs.
- Forecast demand to prevent stockouts or excess inventory.
4. Listings & Content
- Maintain accurate listings, product information, images, and A+ content.
- Monitor listing health and coordinate with platforms for updates or corrections.
5. Promotions & Marketing
- Manage platform deals, visibility slots, and campaigns.
- Evaluate campaign performance and optimize for better ROI.
6. Operational Issue Management
- Resolve issues related to pricing, payments, cancellations, or listing errors.
- Coordinate with platform support teams for quick resolution.
7. Reporting & Analytics
- Share weekly/monthly performance reports with insights and action plans.
- Track KPIs such as sales, fill rate, cancellations, visibility, and overall platform performance.
Qualifications & Skills
- Bachelor's degree
- 2–4 years of experience in managing quick-commerce or e-commerce accounts.
- Strong understanding of Zepto, Blinkit, Instamart, and BigBasket platforms.
- Excellent communication and negotiation skills.
- Proficiency in Excel/Google Sheets and strong analytical ability.
Key Competencies
- Ownership & accountability
- Strategic thinking
- Problem-solving
- Data-driven decision-making
- Cross-functional coordination
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