Senior Associate- Logistics

Purpose of the Job:

Acts as liaison between Sales, Operations, and Vendors to ensure smooth

transactions with a heavy focus on customer service and process improvements.

Assesses, audits, and proposes and implements revision of methods of operation,

policies and procedures, or other changes to reduce costs, improve customer

experience and improve processes.

Primarily Roles & Responsibilities



Manage all aspects of shipping routes and delivery, specifically with regard

to customer satisfaction. Proactively anticipates and defuses potential

customer and vendor problems related to freight, packaging and delivery.



Develop and implement transportation strategies for both international and

domestic freight services



Audits freight Invoices (domestic and International) and the freight applied

to sales orders. Approves and/or recommend invoice payment.



Responsible for improving the routing of all shipments to achieve cost

reductions in transportation costs



Create and maintain key freight KPIs for the logistics operations; compiles

information for monthly freight analysis reporting and Distribution Center

metrics reporting, calculates monthly freight accruals



Act as escalation point for communication with suppliers, 3PL, Finance,

Sales, Warehouse and Manufacturing



Work with transportation companies as required to resolve shipping and

receiving issues



Communicate internally and externally regarding transportation

requirements



Interface with service providers to ensure the facilities are receiving

exceptional service from the transportation service providers



Maintain excellent relationships with Sales, Operations and Freight Vendors

by accurately interpreting contracts, tariffs and rates and by providing accurate,

clear and concise information in a timely manner.



Work with Sales, Operations and Vendors to ensure the correct freight cost

is quoted, entered into the Black Box system, invoiced to the customer, and

paid on the invoice. Ensure compliance with all Customs requirements and

programs 

Evaluate existing freight rates and proposed changes in rates and

recommends changes in freight carriers, rates and discount structures.



Create efficient processes to collect, distribute, and store freight quote

information for future order execution and invoice payment.



Create routing guides and shipping instructions for inbound and outbound

shipments (domestic and international). Contacts vendors to ensure

compliance.



Coordinate with the Distribution Center on packaging requirements and

creates processes for order placement and inventory tracking.



Manage freight claim submission and follow-up by working across

department lines and with customers. Creates processes to avoid future

claims.



Processes customer requests for industry compliance. Works with

suppliers and Product Engineering to ensure that all necessary documents are

received and customer requests are fulfilled in a timely manner.



Other duties as assigned.

Skills, Knowledge, Abilities

 Thorough knowledge of international and domestic transportation

processes

 Pricing/Quoting experience for all modes (air, ocean, rail, ground, FTL, LTL)

 Solid knowledge of domestic and international geography including

countries, major cities

 Ability to read, analyze, and interpret general industry

documentation/communications

 Experience working with ocean carriers & co-loaders on global rate

negotiations

 Experience reviewing and negotiating transportation contracts

 Evidence of process improvement implementation

 Proficiency with SAP (or similar ERP system) and Microsoft Office

applications

 Strong analytical and problem solving skills  Ability to interpret tariffs and contracts

 Ability to recommend and implement process improvements

 Strong organizational skills

 Ability to multi-task and prioritize within many different projects

 Excel in time management

 Ability to Reporting

Education/ Experience Requirements

 Requirements: Bachelor's degree or equivalent

 5 to 10 years of experience in similar role

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