Associate - Logistics Operations

4 days ago

Bengaluru, Karnataka, India Laundryheap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

You'll Make a Difference By:

Reporting to the Assistant Regional Manager, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.

Key Responsibilities

1. Planning Operations & Route Management

  • Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
  • Provide live support to drivers during their shifts via chat, calls, or internal platforms.
  • Optimise route plans to ensure maximum efficiency.
  • Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.

2. Driver Support & Performance

  • Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
  • Record driver interactions, escalate unresolved issues, and follow up for resolution.
  • Ensure sufficient driver coverage to meet live demand across time zones.
  • Operations & Project Support
  • Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
  • Maintain internal documentation and knowledge bases.
  • Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
  • Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.

Required Skills & Experience

  • Bachelor's degree or equivalent.
  • 3–5 years of experience in operations, support, or logistics (preferably with international exposure).
  • Proven experience in driver or agent onboarding (calls/video) and live operational environments.
  • Excellent communication skills (verbal and written).
  • Ability to manage high-pressure, fast-paced live environments with composure.
  • Experience in night shifts/rotational shifts.
  • Hands-on with email and chat support tools.
  • Good proficiency in Google Sheets/MS Excel.
  • Stakeholder management.
  • Empathetic, proactive, and solution-oriented mindset.

Preferred Skills

  • Prior experience in international support chat (US/EU region preferred).
  • Experience in startups, logistics, or last-mile delivery operations.
  • Familiarity with live route planning tools and CRM systems.
  • An analytical mindset and comfort with operational data.
  • Demonstrated ability to work independently and also well within a team.

Work Schedule

  • 9-hour shifts (8 working hours + 1-hour break),
  • 5 days a week (2 rotational week-offs)

Why Join Us?

  • Be part of a high-growth, international startup that values innovation and ownership.
  • Opportunity to work with global teams and make a real impact in day-to-day logistics.
  • Flat team structure with high visibility and quick growth potential.

Note: Immediate joiners in Bengaluru are highly preferred. Designation may vary based on experience.

Ready to revolutionise last-mile logistics with us? Apply now and become part of the Laundryheap journey.

  • Associate - Logistics (semi-voice Process)

    4 weeks ago

    Bengaluru, Karnataka, India Laundryheap Full time

    Laundryheap is an award-winning industry-leading startup transforming the laundry and dry cleaning industry With services across 14 global markets and expanding rapidly across Europe Asia and North America we pride ourselves on delivering clean clothes within 24 hours making us one of the fastest services in the business You ll Make a Difference By ...

  • Logistics Operations Manager

    19 hours ago

    Bengaluru, Karnataka, India beBeeInventory Full time ₹ 15,84,000 - ₹ 24,30,000

    Job Title: Logistics Operations ManagerOverview:We seek an experienced logistics operations manager to lead supply chain strategies that drive efficiency and customer satisfaction.Key Responsibilities:Develop accurate demand forecasts using data analysis to minimize costs and optimize inventory levels.Evaluate the supply chain's ability to meet customer...

  • Logistics Operations Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeSupply Full time ₹ 15,00,000 - ₹ 21,00,000

    Job Title: Logistics Operations ManagerWe are seeking a highly skilled and experienced Logistics Operations Manager to oversee the entire supply chain process, ensuring seamless operations and maintaining strong supplier relationships.The ideal candidate will have 8+ years of experience in supply chain operations, with excellent written and oral...

  • Operations Development Associate

    1 day ago

    Bengaluru, Karnataka, India beBeeProcurement Full time ₹ 2,40,000 - ₹ 4,50,000

    Operations Development AssociateOur team is at the forefront of innovation, combining lab research with rapid development and launch cycles.We are seeking a proactive and versatile individual to rotate through three key areas:Financial Operations: Manage financial transactions, coordinate with external teams, and maintain records.Human Resources Support:...

  • Business Operations Associate

    3 days ago

    Bengaluru, Karnataka, India HP Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Business Operations Associate - Inventory ReconDescription -Supply Chain OperationsAt HP Inc.Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference.HP is a...

  • Business Operations Associate 3

    3 days ago

    Bengaluru, Karnataka, India HP Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Business Operations Associate 3Description -Supply Chain OperationsAt HP Inc.Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference.HP is a leading technology...

  • Logistics Professional

    4 days ago

    Bengaluru, Karnataka, India beBeeLogistics Full time

    Logistics Manager Job SummaryWe are seeking a skilled Logistics Manager to join our team. The successful candidate will be responsible for managing and optimizing logistics operations, ensuring timely delivery of products to customers.Key Responsibilities:Negotiate contracts and rates with carriers, vendors, and service providers to achieve cost-effective...

  • Logistics Consultant

    4 days ago

    Bengaluru, Karnataka, India beBeelogistics Full time

    Logistics Consultant Job DescriptionJob Summary:We are seeking a skilled Logistics Consultant to join our team. As a Logistics Consultant, you will be responsible for analyzing client needs and implementing software solutions to optimize operational efficiency.You will work closely with clients to understand their business requirements and provide expert...

  • Staff / Logistics Manager

    4 weeks ago

    Bengaluru, Karnataka, India Netradyne Full time

    Job DescriptionJob Description:As the Logistics Manager, you will play a critical role in managing and optimizing Netradyne's logistics operations. Your responsibilities will include:- Negotiate contracts and rates with carriers, vendors, and service providers to achieve cost-effective logistics solutions.- Responsible for Export and Import customs...

  • Logistics Professional

    2 days ago

    Bengaluru, Karnataka, India beBeeLogistics Full time

    Logistics Professional - SAP TM Expertise RequiredWe are seeking a skilled Logistics Professional to join our team, with expertise in SAP TM. The ideal candidate will have extensive experience in SAP TM and project implementation, as well as excellent cross-module knowledge.Experience in all modules of SAP TM including Order, Contract, Planning, Execution...