US Customer Success Manager I

7 days ago


Gurgaon, Haryana, India Loop Subscriptions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Looking for a
Customer Success Manager (CSM)
to partner with some of the fastest-growing DTC brands across the US.

Most of our growth so far has come from referrals - so customer experience is everything to us. We want someone who can help us keep that bar high and push our NPS even higher.

You'll be part of a small, tight-knit team working directly with the founders, product, and sales to drive
NPS, product adoption, and referrals
.

We're looking for someone with
2–6 years of experience
, strong communication skills, and solid comfort with Excel. You should enjoy talking to people, solving problems, and finding creative ways to help brands grow. If you're a go-getter who thrives on making things happen, you'll fit right in.

What you'll do:

  • Own merchant NPS, client retention, product adoption, and growth.
  • Manage relationships with key clients and help them scale through data-backed insights.
  • Work with marketing to build case studies, customer stories, and highlight product wins.

Experience in SaaS is a plus — but not a dealbreaker if you have the right attitude and curiosity to learn.


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