Cisco Voice Specialist

4 days ago

Pune, Maharashtra, India Birlasoft Full time

Country/Region: IN

Requisition ID: 31324

Work Model:

Position Type:

Salary Range:

Location: INDIA - PUNE - NORTHERN TRUST

Title: Cisco Voice Specialist

Description:

Area(s) of responsibility

Role: Cisco Voice Specialist

Experience: 7+ years

Location: Bangalore and Pune

Shift Timing: US Hours - 6:30 PM to 3:30 AM

Project Overview - Cisco Contact Center & Collaboration

  • Support Contact Center designs, services, API integrations, and coordination.
  • Deliver training and mentorship for voice and contact center platforms.
  • Function as primary trainer for internal/ external partners.

Provides expert-level consultation and support across all phases of the project development cycle, focusing on Cisco Unified Communication and VoIP infrastructure. Collaborates with business and IT stakeholders to define complex requirements, design scalable solutions, and ensure timely, high-quality implementations. Requires deep technical expertise, strong analytical skills, and broad industry knowledge.

Must have skills:

  • Effective communication, analytical, and critical thinking skills
  • Deep understanding of Cisco VoIP/UCCE and Contact Center environments.
  • Familiarity with Microsoft Office productivity tools
  • Experience in remote monitoring and managed enterprise environments.
  • Knowledge of telecommunication alternatives and industry trends

Nice to Haves:
- Good written & Oral communication, Worked on Office 365 suites, ADO Etc.

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