Reservation Executive

Job Summary: We are looking for a detail-oriented and customer-focused Reservation Executive to handle reservation inquiries and bookings for our establishment. The Reservation Executive will be responsible for assisting customers with their booking needs, providing information about availability, rates, and amenities, and ensuring a smooth reservation process from start to finish.

Key Responsibilities:

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Assist customers in selecting appropriate accommodation based on their needs and preferences.
• Provide accurate information regarding room availability, rates, and hotel facilities.
• Process reservations accurately and efficiently, ensuring all details are correctly entered into the system.
• Confirm bookings and send confirmation details to customers.
• Maintain updated knowledge of room availability, room types, rates, and hotel services.
• Handle special requests and accommodation needs of guests.
• Coordinate with other departments (such as housekeeping and front desk) to ensure smooth guest arrivals and departures.
• Resolve any booking issues or discrepancies promptly and professionally.
• Keep records of all reservations and customer interactions.

Skills and Qualifications:

• Proven experience as a Reservation Executive or similar role in the hospitality industry preferred.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with the ability to manage difficult situations with diplomacy.
• Proficient in using reservation software/systems.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and accuracy in data entry.
• Problem-solving skills and a proactive approach to customer service.

Education and Experience:

• High school diploma or equivalent required; additional education in hospitality management or related field is a plus.
• Previous experience with reservation systems (such as Opera, Amadeus, or similar) is advantageous.

Working Conditions:

• Flexible schedule, including evenings, weekends, and holidays, may be required.
• Office environment with occasional interaction with guests.

Job Types: Full-time, Permanent

Pay: ₹13, ₹17,000.00 per month

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: In person