Operations Executive

18 hours ago

Siliguri, West Bengal, India Say rooms and homes Full time ₹ 2,40,000 - ₹ 2,70,000 per year

The Operations Executive will be responsible for ensuring smooth day-to-day operations, coordinating with different departments, and delivering excellent guest experiences. The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced hospitality environment.

Key Responsibilities:

  • Oversee daily operations across front office, housekeeping, reservations, and F&B.
  • Coordinate with internal teams to ensure seamless guest service delivery.
  • Monitor reservations and occupancy to optimize revenue and efficiency.
  • Handle guest queries, complaints, and feedback promptly and professionally.
  • Ensure compliance with company standards, policies, and procedures.
  • Support in staff scheduling, attendance tracking, and shift management.
  • Maintain operational records, reports, and documentation.
  • Assist in vendor coordination, inventory control, and procurement as needed.
  • Conduct regular quality checks to ensure guest satisfaction.
  • Report operational updates and challenges to management.

Required Skills & Qualifications:

  • Graduate/Diploma in Hospitality Management (IHM preferred).
  • Minimum 1–3 years of experience in hotel/ hospitality operations.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office and hotel management software (PMS).
  • Ability to work under pressure and manage multiple priorities.
  • Problem-solving and decision-making ability

Job Type: Full-time

Pay: ₹20, ₹22,951.33 per month

Work Location: In person

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