Associate - Centralized Operations - Collection Payouts & MIS - RFB - Mumbai - Lodha (I-Think Techno Campus) - B wing - J Grades
1 week ago
Key Objective of the Job:
- CFAB : Loan Servicing & customer Service (Termination Process)
Major Deliverables:
- Closure Request execution monitoring & reconciliation. (Foreclosure, BT Top up, Maturity & Settlement Closure)
- Manage end-to-end loan servicing processes including Contract Termination.
- Closure Critical Transaction authorization. & Request allocation to Team members.
- Ensure timely and accurate processing of loan closure service requests within defined (TAT).
- Stakeholder Co-ordination, including Collection, Branch Ops, Customer Service
- Continuously review and enhance operational processes to. Strengthen internal controls, Reduce Error rates, Improve TAT & quality.
- Prepare and publish daily dashboards and MIS reports for senior management and key stakeholders
- Customer Complaints monitoring & its curing plan. Monitoring NPS score
- Ad hoc data management. analysis & Query resolution.
- Strong knowledge of loan servicing and termination processes.
Educational Qualification:
- As per HR requirement (minimum Graduate & above).
Desired Experience:
- Minimum 3 years
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