Business Process Improvement Manager

6 hours ago


Lucknow, Uttar Pradesh, India Cedcoss Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Role & responsibilities :

  • Understanding the companys current ecosystem & workflow
  • Defining & improving processes
  • Establishing KRAs / KPIs
  • Standardizing inter-department coordination
  • Driving operational efficiency & accountability
  • Improving employee workflow & performance structure

Key Skills Required:

Strong grasp of Agile (Scrum/Kanban) and Lean methodologies

Proven track record in process improvement, operations optimization, or program management.

High proficiency in project management tools (JIRA, Confluence, Asana, ClickUp, Trello)

Working knowledge of dashboards & data visualization (Google Data Studio, Power BI, Looker Studio)

Experience with automation or AI tools for process enhancement (e.g., Zapier, Notion AI, n8n)

Excellent interpersonal and documentation skills to drive alignment and adoption across teams

Strong analytical thinking and the ability to translate insights into action

Preferred Background

2+ years in Process/Operations/Program Management roles within digital-first or fast-paced environments

Bachelors degree in Business Administration, Marketing, IT, or a related technical field

Mandatory: Certified Scrum Master (CSM) or equivalent Agile certification

Exposure to CRM platforms (Zoho, HubSpot), productivity suites (Notion, Slack), and analytics platforms

Experience collaborating with marketing, product, creative, and analytics teams



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