DGM IT Operations Head(Technology

2 weeks ago

Pune, Maharashtra, India Talent Leads Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

1. IT Service & Support Management:

  • Lead and manage day-to-day IT operations, ensuring reliable performance and efficiency of systems.
  • Oversee IT maintenance, troubleshooting, and enhancements to minimize downtime and improve user experience.
  • Implement operational processes and frameworks to support organization-wide IT initiatives.
  • Ensure the availability of IT support services, including a helpdesk for technical issues and incident resolution.
  • Develop user support protocols and oversee ticket resolution to maintain high service quality.
  • Advocate for team training and knowledge-sharing to enhance support expertise.

2. Project Management Office (PMO):

  • Establish and lead the PMO to oversee planning, execution, and delivery of IT projects.
  • Ensure project management methodologies are applied (Agile, Waterfall, etc.).
  • Track project scope, budgets, and schedules to deliver projects successfully.
  • Collaborate with stakeholders across teams to prioritize IT initiatives.

4. Quality Assurance:

  • Define and implement IT quality standards for systems and projects.
  • Oversee testing procedures to validate reliability, functionality, and scalability of IT solutions.
  • Collaborate with development teams to identify and resolve software/hardware issues before deployment.

6. Vendor Management:

  • Develop and maintain strong relationships with external IT vendors, service providers, and consultants.
  • Evaluate vendor capabilities, negotiate contracts, and ensure vendor alignment with organizational goals.
  • Monitor the performance of vendors against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Serve as the point of escalation for vendor-related issues and disputes while ensuring timely resolution.
  • Regularly review vendor performance to assess risks, optimize costs, and identify opportunities for process improvement. 

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