Senior Manager-IT Operations

Job Description:

• Profile: Senior Manager-IT operations
• Job Type: Permanent
• Job location: Pune (Magarpatta City)
• Shift: Mid Shift (should be flexible with timings or shifts)
• Notice: Immediate(Max 30 days)
• Experience: 7-10 years
• CTC: 9-10 LPA
• Work from office mandatory

Job description:
· Performance Attributes

Include but are not limited to the following:

• Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of our client IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
• Partner with our client Information Security team to implement and operationalize security controls
  • Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
  • Identify and manage operational risks
  • Manage information technology projects
  • Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders
  • Develop department policies, process and procedures documentation and provide internal training to department and impacted end users
  • Ensure compliance of department and organizational polices
  • Certify business continuity and disaster recovery efforts of our client IT Systems
  • Participate in internal and external audits; oversee and coordinate responses to audit requests
  • Manage department team members, including performance and training Assist in the development of IT staffing plan and professional growth
  • Align IT infrastructure with current and future business requirements and strategic goals
  • Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
  • Manage IT department services and prepare management reports of department activities, tasks, and operational metrics
  • Maintain professional and technical knowledge through continued education, online/in- person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups

· Technical Experience

• Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office
• Strong technical knowledge of network and server operating system
• Experience with support of Windows Operating Systems, SQL Server, and Active Directory
• Proven experience in IT infrastructure planning, development, and operations
• Powershell scripting
• VmWare, Azure and AWS Server Virtualization
• Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response
• Strong understanding of project management principles and practices
• Strong understanding of Helpdesk and Customer Relations Support systems
• Data Security and Cyber Security basics
• Process Automation, Robotic Process Automation (RPA)

· Qualifications

The minimum qualifications required for entry into the classification are as follows:

· Education and Experience

• Bachelor's degree from an accredited college or university with a major in Information Technology, Computer Science or a related field AND;
• Six years of relevant professional industry AND;
• Previous IT Infrastructure, IT Management, or IT Business Operations

· Special Notes, Licenses or Requirements

• Highly Desirable: Information Technology Infrastructure Library (ITIL) Certification, Certified Secure Software Lifecycle Professional (CSSLP), Microsoft SharePoint Certification or Microsoft 365 Certified.

· Ideal Candidate

The ideal candidate will possess the following attributes:

• Project and time management skills
• Excellent verbal and written communications skills
• Quick learner with the willingness to work alongside team members to get the job done

· Knowledge/Skills/Abilities

The following lists the knowledge, skills, and abilities necessary to perform the essential duties of the position.

Knowledge of:

• Microsoft systems, Exchange, SQL and Oracle server administration and maintenance
• Server virtualization implementation, operation, maintenance, and backup
• Cisco network administration
• IT security best practices (hardware, software, network, data, database, security, and communication lines)
• Network configuration, management, and administration
• Effective supervision, training and employee motivation principles, practices, and techniques

SKILLS/ABILITY TO:

• Demonstrate experience in planning, directing team members and being responsible for major information technology systems problems or failures.
• Demonstrate experience in procuring, integrating, testing, maintaining, and managing the following:
  • Servers, network, database, and hardware infrastructure systems and facilities
  • Workstations and firewall systems
  • Operating systems and application software
• Implement and utilize management theories and principles; project management best practices; work planning and scheduling practices; supervisory and motivation
• Plan, organize, and manage technology infrastructure development, operations, and Inhouse support 
• Develop, implement, operate, and enforce IT security infrastructure, policies, standards, and procedures
• Develop, implement, operate, and maintain network topology, resources, and security
• Develop, implement, integrate, and maintain system servers, applications, and tools, as well as end-user systems, applications, and tools
• Establish and maintain effective working relationships with internal team members, consultants, contractors, vendors, plan sponsors, board members and others regarding a variety of Internal policies, procedures, and practices
• Work with other employees, supervisors, managers, and executives to move concepts, projects, and work assignments toward successful completion in a timely manner

Interview mode

• Teams

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