Dispute Manager/Law Enforcement Coordinator

2 weeks ago

Delhi, Delhi, India Rooter Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Rooter:

R
𝗼𝗼𝘁𝗲𝗿 𝗶𝘀 𝗚𝗮𝗺𝗲 𝗦𝘁𝗿𝗲𝗮𝗺𝗶𝗻𝗴 ++ : Rooter has transformed from being a Live Streaming Platform hosting India's largest community of 85 Mn+ gamers and 1.5 Mn+ creators, a strong partner for brands and publishers to connect with Gamers, to now also offering a marketplace called 'Rooter Shop' for digital gaming currencies. Rooter Shop is the result of our belief in the propensity of Indian gamers to spend online on games, accessories and other digital assets.

Our unique proposition as a tech consumer platform sitting at the convergence of 3 large macro trends - gaming, content and commerce, gives us immense confidence to say that we're here for the long haul, building an enduring Gaming brand out of India.

Website:

LinkedIn:

Check out our Product

Role Overview:

Rooter is looking for a Dispute Manager/Law Enforcement Coordinator with experience in Cybercell or other law enforcement agencies to manage disputes, fraud, and chargebacks end-to-end. The role involves liaising with law enforcement on active cases, maintaining accurate documentation, and ensuring timely and compliant responses.

You will collaborate closely with Finance, Legal, and Compliance teams, analyse cases to identify gaps, and recommend process improvements to minimize fraud exposure.

Key Responsibilities:

● Liaise with cybercell and other law enforcement agencies on active cases.

● Manage disputes, fraud, and chargebacks end-to-end.

● Maintain accurate documentation and ensure timely, compliant responses.

● Collaborate with Finance, Legal, and Compliance teams.

● Analyze cases to identify gaps and recommend process improvements to reduce fraud exposure.

Requirements:

5–6 years of experience in Cybercell or other law enforcement agencies, handling active cases, disputes, fraud, and chargebacks end-to-end

Qualification:

Any Graduate/Post Graduate

Employee Benefits:

●
Health Insurance:
We offer comprehensive health insurance coverage to ensure our employees have access to quality healthcare

●
Hybrid Work Model:
Embracing flexibility, we offer a hybrid work model where employees can enjoy the best of both worlds. With four days in the office and one day working from home, we empower our team to achieve work-life balance while maintaining productivity and collaboration

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