Customer Development Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

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Job Description:

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products, and services to advance the health and well-being of people. Every day, more than 130,000 of our employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity. 

Johnson & Johnson's Vision is committed to improve and restore sight for patients worldwide. Since debuting the world's first disposable soft contact lens in 1987, it has been helping patients see better through their world leading ACUVUE Brand Contact Lenses. Consumer eye health is our topmost priorities and we serve more than 60 million patients a day across 103 countries with its eye health portfolio. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. We're Proud to be an equal opportunity employer.

Job Description:

Customer Development Manager (IO + KA ) for Johnson & Johnson Vision Care India

Job Summary:

This position will be responsible for managing Independent Outlets and Eye Hospitals / Opthalmic Clinics (Institutions) within a defined geography. The CDM's responsibility is to develop the territory and ensure sales growth for ACUVUE contact lenses in a compliant and sustainable manner. This role will report to the Area Sales Manager. This role will be eligible for sales incentives.

Key Responsibilities:

For IOs

• Responsible to shape and grow ACUVUE business in the territory
• Serve as the single point of contact for IOs and Institutes in the territory
• Drive growth of ACUVUE sales in the territory by
  • Ensuring timely communication of BPAs, trade schemes, offers and working with the accounts to achieve the same
  • Ensuring optimal coverage of territory (all stores once a month and key stores twice a month atleast) and driving required minimum sales at each store
  • Identifying new IOs equipped with fitting contact lenses
  • Execution of programs such as trial generation activations in the key IOs
  • Driving NPIs adoption and implementation of marketing strategies
  • Working with marketing team and distributors to ensure availability of trial lenses and visual merchandising at key stores
  • Collaborating with distributors to ensure smooth service to retailers
• Develop territory to drive penetration of contact lenses
  • Building and maintaining relations with key stakeholders (retailers, optoms and stakeholders at Institutes) and driving the value of CLs in overall store growth
  • Regular product messaging and product refreshers with ECPs.
  • Collaborating with PD team to drive training programs
• Can include managing outsourced team to drive coverage in certain territories
• Adherence to J&J compliance and policies

For Key Account Stores in assigned territory

• Achieve KA store level target
• Ensure implementation of key strategy in relevant stores
• Visit priority stores of KA in territory & ensure stock + trial availability
• Work with KAM team to resolve any issues being highlighted by stores
• Regular product messaging and product refreshers with ECPs.
• Collaborating with PD team to drive training programs
• Manage outsourced team mapped to key accounts in assigned territory

Education: 

Bachelor's Degree in any discipline. Degree in Optometry is an added advantage

Experience and Skills:

 A minimum of 2-3 years of proven track record in Consumable sales in healthcare industry. Exposure to CRM/ Relationship marketing will be an added advantage. Experience in Optical industry, Retail, FMCG or is desired. Experience in optical industry will be an added advantage.

Are you ready to impact the world?

Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.