Customer Relationship Management

3 weeks ago

Kolkata West Bengal, India RECEX Full time

Job Summary We are seeking a dynamic and experienced CRM to join our real estate team The ideal candidate will have a strong background in CRM billing customer escalations and maintaining high customer satisfaction CSAT scores This role requires excellent communication skills attention to detail and a customer-centric approach Key Responsibilities Customer Relationship Management CRM Manage and maintain the CRM system ensuring all customer interactions are recorded accurately Develop and implement strategies to improve customer engagement and retention Analyze customer data to identify trends and opportunities for improving customer experience Billing and Payments Oversee the billing process ensuring timely and accurate invoicing Resolve billing issues and discrepancies in coordination with the finance team Ensure all payments are tracked and recorded correctly Customer Escalations Handle customer escalations and complaints in a professional and timely manner Coordinate with relevant departments to resolve issues and provide effective solutions Maintain a log of all escalations and track resolution timelines CSAT Score Management Monitor and analyze Customer Satisfaction CSAT scores regularly Implement initiatives to improve CSAT scores and overall customer satisfaction Gather customer feedback and work with the team to address concerns and improve service delivery Qualifications Bachelors degree in Business Administration Marketing or a related field 4-6 years of experience in CRM billing customer escalations and customer satisfaction within the real estate sector Proficient in CRM software and tools Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organizational and multitasking abilities Preferred Skills Knowledge of real estate market trends and regulations Experience with data analysis and reporting tools Job Loction Salt Lake Sec-V

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