Customer Support Manager

3 weeks ago

Kolkata, West Bengal, India DinePalace Foodme Full time

This is a remote position Dinepalace com is a leading provider of online ordering software and digital marketing solutions for restaurants in Canada We specialize in helping restaurants enhance their online presence streamline operations and boost customer engagement Join our team and be part of a dynamic company that is revolutionizing the food industry with cutting-edge technology We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company The objective is to maintain the department s profitability and efficiency while raising customer happiness loyalty and retention rates and meeting their expectations Responsibilities-Enhance the customer experience engage customers and support organic growth-Take responsibility for consumer complaints and see them through to completion-Establish a clear mission and implement techniques geared towards achieving it -Maintain thorough records and record your interactions with customers -Keep abreast of market developments and employ best practices as necessary -Utilise assets and manage resources to meet both qualitative and quantitative goals -Keep a clean workflow in accordance with priorities Requirements-Experience in providing support for customer service Experience working as a Customer Service Manager Retail Manager or Assistant Manager-Excellent understanding of management techniques-Proficiency in English-Knowledge of customer service tools databases and software at a working level-Ability to lead and strategize Well-developed client-facing and communication abilities-Advanced multitasking and troubleshooting abilities-Any graduate degree or Digital Marketing Diploma-Prior experience in Uber Eats Skip the Dishes Zomato Swiggy will be preferred-Available to work as per EST time 9 00am - 5 30pmBenefits- Friendly Environment- Guaranteed Growth

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