Senior Customer Success Officer cum Account manager

Are you someone who thrives on creating a positive work e Are you passionate about people and their growth? If yes, please proceed All of the above About Solique:

Solique Global Technologies Pvt Ltd is the technology arm of Solique Advisors, dedicated to enabling businesses with cutting-edge technology and AI solutions in the domain of tax, regulatory compliance, and financial services. Our aim is to bridge the gap between subject matter expertise and technology by developing intelligent, scalable, and innovative solutions that empower professionals and businesses globally. [Za1]

We are on a mission to create world-class Tax Advisory tools that empower organizations to deliver accurate, efficient, and technology-driven tax advisory solutions. By integrating AI and automation, we enable professionals to streamline complex tax processes, enhance compliance, and drive strategic decision-making with confidence.

[Za1]Position as a Technology company.

May be say something like "Out Technology arm ...."

Position Summary

We're looking for a dynamic and entrepreneurial professional who thrives on building client relationships and driving success beyond routine account management. This role is for someone who sees every client engagement as an opportunity to create long-term value, blending relationship management, proposal drafting, and solution delivery with a strong customer-first mindset. We're seeking an individual who brings both strategic thinking and execution excellence— someone who can listen deeply, understand business needs, and translate them into impactful solutions. The role calls for a proactive problem-solver who is not just managing accounts but actively shaping how clients experience and grow with Solique. This position is designed for individuals who aspire to grow into leadership, build trust-based partnerships with clients, and directly influence the growth journey of Solique.

Functional Responsibilities

• Act as the dedicated relationship manager for assigned client accounts, ensuring trust, satisfaction, and continued engagement.

• Understand client requirements in depth and propose a well-defined scope of services that aligns with Solique's capabilities and solutions.

• Coordinate with internal teams to deliver timely and effective outcomes.

• Draft, review, and present professional proposals tailored to client needs.

• Identify opportunities for account expansion and cross-service integration.

• Monitor client performance metrics and prepare regular updates for leadership and stakeholders.

• Drive proactive communication, resolve client issues efficiently, and escalate challenges when necessary.

• Conduct periodic check-ins and client reviews to align with evolving business objectives.

• Collaborate with service teams to ensure seamless execution of commitments.

Personal Attributes and Experience

Strong client handling and relationship management skills. Excellent communication, presentation, and interpersonal abilities. Proactive, empathetic, and solution-driven mindset. Experience in drafting proposals and delivering client-facing documents. Ability to manage multiple accounts with attention to detail and deadlines. Prior experience in professional services, consulting, or client success/account management roles preferred.

Qualifications Required

Graduate/Postgraduate degree in Business Administration, Commerce, or related discipline. 5–8 years of experience in client success, account management, or consulting environments.

Education

Graduate/Postgraduate in Business, Finance, or related fields. MBA or equivalent will be a plus. Language Excellent proficiency in English is a must. Working knowledge of Tamil or other Indian languages is an added advantage.

Compensation and Bonus

Open to rewarding the right candidate commensurate with their expertise, experience, and potential.

Competitive CTC aligned with market standards and experience.

Performance-based incentives and growth-linked bonuses.

Job Types: Full-time, Permanent

Work Location: In person