Logistics Team Lead

7 days ago

Mumbai, Maharashtra, India Pilgrim Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Lead and oversee the
Customer Delight Logistics team
to ensure seamless daily operations and timely order delivery. Monitor and manage shipments, resolve escalations, and maintain key performance metrics. Drive process improvements to enhance efficiency, reduce costs, and improve customer satisfaction. Ensure proactive communication with customers regarding delays or stock issues, while training and motivating the team to uphold high performance and service standards.

Roles & Responsibilities


• Lead and supervise the Customer Delight Logistics team to ensure smooth daily operations.


• Monitor overall daily shipments, including in-transit, delayed, and failed deliveries.


• Handle escalations raised by Customer Delight Team, ensuring timely and effective resolution.


• Identify and implement process improvements to optimize cost, time, and operational efficiency towards the order delivery journey


• Track and maintain the overall delivered percentage and other critical KPIs for the team


• Communicate timely updates to customers about delayed shipments, ensuring a positive customer experience.


• Highlight and resolve issues related to out-of-stock products and share relevant communication with customers.


• Train, motivate, and evaluate team members to drive performance and ensure adherence to quality standards.

Additional Skills


• High school diploma or equivalent; associate or bachelor's degree is a plus.


• Strong problem-solving and decision-making abilities.


• Empathetic and patient demeanour when dealing with customer raised issues or

complaints.


• Ability to handle a high volume of customer inquiries in a fast-paced

environment.


• Proficiency in using customer support software, ticketing systems, and CRM

tools.


• Ability to work independently as well as collaboratively within a team.


• Flexibility to work in shifts and adapt to changing schedules as required

  • Lead Logistics

    2 weeks ago

    Mumbai, Maharashtra, India ACG World Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We're Hiring – Logistics Lead | ACG Capsules, Central Office – Kandivali (Mumbai)Looking for an experienced Logistics Lead with 10–15 years of hands-on experience in Export & Import Logistics from manufacturing industry only.Key requirements:• Strong knowledge of export-import documentation & customs processes• Experience in warehouse operations...

  • Lead - Logistics

    1 week ago

    Navi Mumbai, Maharashtra, India Reliance Industries Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job PurposeTo lead and optimize logistics operations for a cluster of bioenergy plants, ensuring efficient, cost-effective, and timely movement of feedstock and biofuels across the supply chain.ResponsibilitiesManage transportation, warehousing, and inventory flowCoordinate with procurement, production, and sales teamsEnsure compliance with regulatory and...

  • Sales Logistics Manager

    1 week ago

    Mumbai, Maharashtra, India CCI Logistics Ltd Full time ₹ 45,00,000 - ₹ 60,00,000 per year

    Job Title: Sales Manager – Full Truck LoadLocation: Mumbai - ChakalaExperience: 10-15 Years (FTL - Full Truck Load Experience Mandatory)CTC: 10-15 LPANotice Period - Who Can Join Within 15 Day or ImmediatePreferred Gender: Male Candidate OnlyAbout the RoleWe are looking for an experienced Sales Manager from the Logistics industry with strong expertise in...

  • Lead - Logistics and distribution

    1 week ago

    Mumbai, Maharashtra, India ACG Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    A. Job ObjectiveEnsuring adherence to safety and compliance to Environmental & Regulatory policies and process related to Logistics and distribution including International Trade Compliance.Responsible for International multimodal Freight Forwarding and Customs Clearance, Freight benchmarking, Negotiations and Contracting.Key KPIs include OTDIF, DOH, Per'000...

  • Team Lead

    1 day ago

    Mumbai, Maharashtra, India Continental Belting Private Limited Full time ₹ 5,50,000 - ₹ 6,50,000 per year

    Location:Headquarter Office in Mumbai, 400063About Us:Continental Belting Pvt. Ltd. is a leading manufacturer and exporter of industrial conveyor belts, serving clients across diverse industries including mining, cement, steel, power, and logistics. With over four decades of excellence, the company is known for its innovation, quality, and customer-centric...

  • Warehouse & Logistics Lead

    5 days ago

    Mumbai, Maharashtra, India Airtel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    One Airtel.Mumbai>Commercial.Circle Operations.WH & Logistics>Lead - Warehouse & Logistics>MH-Mumbai-Interface BuildingWarehouse Operations for Delivery management.-Material Planning for Monthly Rollout Stock planning and replenishment. Stacking Norms implementation. Maintaining FIFO in warehouse Material Identification and Traceability - Fresh / SRN -...

  • Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Amazon – where builders can build We're looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Warehouse & Logistics Lead

    2 days ago

    Mumbai, Maharashtra, India Airtel Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Lead - Warehouse & LogisticsWarehouse Operations for Delivery management.-Material Planning for Monthly Rollout Stock planning and replenishment. Stacking Norms implementation. Maintaining FIFO in warehouse Material Identification and Traceability - Fresh / SRN - Usable, Non Usable Material movement SRN management. ERP (Oracle) work flow...

  • Team Lead

    7 days ago

    Mumbai, Maharashtra, India Futwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Process Type: Inbound, Outbound, Verification, Logistics SupportBPO Experience - Mandatory. Skilled in handling inbound and outbound processes, team performance, process compliance, and customer satisfaction.

  • Opening of Operation Coordinator For Mumbai Location For Logistics

    2 weeks ago

    Mumbai, Maharashtra, India Inland World Logistics Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Opening of Operation Coordinator for Mumbai Location Logistics Industry.Coordinate and follow up on day-to-day operations and team activities.Communicate with clients, vendors, and internal departments to ensure smooth processes.Prepare and maintain reports, documentation, and schedules.Assist in planning and execution of projects, meetings, or events.Track...