Customer Experience Manager

TM.MP&CG>Customer Experience.Telemedia>Lead - Telemedia CE>MP-Indore-3rd Floor Metro TowerKey Deliverables • Churn management • Interaction monitoring • Customer retention • Shifting TAT • Cross functional working to support BB eco system • Partner management • Team management Skills Required • Strong Execution Skill. • Partner Management...

CE HeadKey Deliverables • To Ensure 100% service level adherence to business processes • To enhance the Revenue enhancement -Churn Control and Up-sell (Data and Voice) • Managing Fault Rate and SLA • To increase Collection Efficiency : 0-60 days (data and Voice) • Bad Debts Reduction • IR Delivery vs. Target • Drive virtualization through PFH,...

Job Title: CRM ExecutiveJob Description:We are looking for a proactive and detail-oriented CRM Executive to manage and enhance customer relationships within a retail showroom environment. The ideal candidate will be responsible for handling CRM software, maintaining client databases, coordinating with internal teams, and ensuring an exceptional customer...

Experience Center Manager – Sales & Client RelationsLocation:Designest Experience Center, IndoreDepartment:Sales / Client ExperienceReports To:Founders / ManagementAbout DesignestDesignestis a completebespoke furniture solution provider, offering end-to-end design, customization with its in-house manufacturing. With a strong focus oncraftsmanship,...

Company DescriptionVihaTech empowers businesses with cutting-edge technology solutions. We specialize in web and app development, e-commerce, UX, and data analytics. Our customer-centric approach helps startups and small to medium-sized businesses achieve digital transformation and drive growth.Role DescriptionThis is a full-time on-site role for a Customer...

Job Summary:We are seeking a qualified and experienced medical professional with a strong background in health insurance claim settlement and customer service. The ideal candidate will leverage their clinical knowledge to evaluate and process health insurance claims efficiently while ensuring a high level of customer satisfaction. This hybrid role bridges...

Functional /Business Responsibilities: • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up...

We are looking for a Customer Relationship Manager (CRM) with 2–4 years of experience to build and maintain strong client relationships, ensure customer satisfaction, and act as the primary point of contact for client queries and escalations.

Company DescriptionViha Tech Software Solutions Pvt. Ltd. empowers businesses with cutting-edge technology solutions. We specialize in web & app development, e-commerce, UX, data analytics, and more. Our customer-centric approach helps startups and SMBs achieve digital transformation and drive growth. With a focus on innovation and excellence, we are...

Identifying Handling and resolving customer queries and concern while maintaining expected quality Documenting transactions and the necessary follow-up request with other function by completing form and record log Influencing customer to buy