
Customer Relationship Management Manager
1 day ago
Job Title: CRM Executive
Job Description:
We are looking for a proactive and detail-oriented CRM Executive to manage and enhance customer relationships within a retail showroom environment. The ideal candidate will be responsible for handling CRM software, maintaining client databases, coordinating with internal teams, and ensuring an exceptional customer experience. Strong communication skills and a customer-first approach are essential.
Roles & Responsibilities:
* Attend to walk-in customers, greet them warmly, and ensure they feel welcomed and valued.
* Respond to customer queries and complaints promptly via calls, emails, and WhatsApp.
* Understand customer needs and provide appropriate solutions or escalate issues when necessary.
* Maintain accurate customer data, interaction records, and follow-up schedules.
* Assist customers with product-related queries, returns, and service requests.
* Support the sales and retail teams by providing valuable customer feedback and insights.
* Build and maintain strong relationships with customers to enhance satisfaction.
* Ensure timely and effective resolution of customer queries with a polite and positive attitude.
* Gain a solid understanding of retail sector workflows and products to assist customers effectively.
Key Skills:
* Strong customer handling and query resolution abilities.
* Excellent communication skills (Hindi, English).
* Ability to analyze and understand customer needs.
* In-depth knowledge of retail industry dynamics and showroom operations.
* Customer-centric approach with a sincere, polite, and professional demeanor.
* Basic knowledge of MS Excel for data management.
Qualification & Experience:
* Graduate/MBA in Marketing.
* Minimum 3-4 years of experience in CRM or a related field, preferably in retail or showroom.
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