Customer Experience Associate

16 hours ago

Mumbai, Maharashtra, India Homefnb Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Description

Homefnb is India's first social dining and home-food experience platform, built to connect people through the universal language of food. We empower home chefs, hosts, and culinary enthusiasts to share their kitchens, cuisines, and culture with guests seeking authentic, homely, and memorable dining experiences. For guests, Homefnb is more than just food delivery; it offers a chance to enjoy authentic, regional, and home-cooked meals. For hosts, Homefnb provides the platform, tools, and visibility to monetize their cooking skills.

Role Description

This is a full-time on-site role for a Customer Experience Associate located in Mumbai. The Customer Experience Associate will be responsible for providing exceptional customer support and ensuring customer satisfaction. Daily tasks include responding to customer inquiries and ensuring a seamless dining experience for both guests and hosts.

Key Responsibilities

  1. Handle client communications: You will be responsible for managing all back-end communication with our clients, hosts, and consumers through calls and our application.
  2. Proficiency in computer skills: You should be comfortable with basic computer operations and have a good understanding of Microsoft Suite to manage data and reports.
  3. Internal Communication: You will work as a strong team player, communicating effectively with internal teams and demonstrating leadership skills.

Skills & Qualifications

  1. Communication Skills: Must be fluent in Hindi and English. Knowledge of Gujarati,
    Marathi
    or other Indian regional languages is a plus.
  2. Experience: We are open to candidates with 1-2 years of experience or freshers.
  3. Education: A minimum qualification of 12th pass or a Diploma is required.

If you're a proactive and skilled communicator, we'd love to hear from you. Please send your resume and a cover letter to

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