Processor Account Servicing and Maintenance

2 days ago

Hyderabad, Telangana, India HSBC Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance.

Principal responsibilities

Meet targets on productivity and accuracy within stipulated time frame. Instructions/requests are correctly interpreted and fully undertaken. Ensure that work is completed in accordance with established procedure and standardsEffectively and efficiently process to achieve business goals on productivity, accuracy and improvements of process. Proactively identify issues, if any, and escalate.Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. Proactively seek out opportunities to provide internal and external customers with service excellence in the most effective and efficient manner. Get it right the first time.Develop Solutions to problems and identify process and service improvements that enhance customer satisfaction and business results. (Any Idea which helps in improving the way we work)Ensure that the customer issues / problems are effectively investigated and resolved. Listen, understand and deliver excellent customer service. Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. Share knowledge, best practice and experience with colleagues in achievement of their goals & business objectives.Participate in team meeting / team activities and work towards sustaining team spirit. Demonstrate dependability and support the team in achieving its goalsActively support team and community activities and proactively promote HDPI family ethos and HSBC in the community. Support section level initiatives on improving delivery against service level agreement.Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.

Requirements :

Bachelor's degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the positionExperience not a bar provided aspirations commensurate with the positionAbility to understand and interpret numeric dataPossess good conversational and written skills in EnglishAbility to learn quickly and transfer knowledge appropriately.Committed, responsible and takes ownership in the roleCommitted to equal employment opportunitiesAbility to build rapport with and relate to a wide range of people

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

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