Financial Services Account Associate Specialist

5 days ago

Hyderabad, Telangana, India FIS Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About the team:

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

Wealth Transfer

What you will be doing:

Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institutions high-value customers.

  • Addresses inquiries and performs account maintenance on deposits and money market accounts.
  • Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
  • Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
  • Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
  • Interfaces with clients to determine present and future needs and discusses progress toward solutions.
  • Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
  • Completes banking transactions and identifies opportunities to market bank products to best meet each callers personal needs.
  • Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
  • Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
  • Provides referrals to the managing director or relationship manager for new and additional services.
  • Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.
  • May participate in business reviews to learn about clients strategic direction as well as gain a good understanding of the products and services offerings.
  • Other related duties assigned as needed.

What you bring:

  • Excellent communication and interpersonal skills
  • Excellent knowledge of Customer Services; Global mindset (Desirable)
  • Ready to work in night shifts (5 days in a week)
  • Temporary work from home. Flexible to work in office environment post operations begin in office.
  • A good team player
  • Experience of working with global/other teams
  • Detail oriented and regard for timeliness
  • High regard for deadlines and deliverables
  • Owning the work assigned to ensure it completeness without compromising timeliness or accuracy

What we offer you

A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits

  • Financial Services Account Associate Specialist

    5 days ago

    Hyderabad, Telangana, India FIS Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Travel Percentage :0%Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a...

  • Financial Administrator Specialist

    4 days ago

    Hyderabad, Telangana, India Computershare Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Location: Hyderabad/Bangalore , India (Hybrid)This is a hybrid position based in Hyderabad/Bangalore, India. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working ....

  • Financial Administrator Specialist

    2 weeks ago

    Hyderabad, Telangana, India Computershare Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Location: Hyderabad/Bangalore, India (Hybrid)This is a hybrid position based in Hyderabad/Bangalore, India.  We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible...

  • Financial Services Account Associate II

    5 days ago

    Hyderabad, Telangana, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the teamThe Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance,...

  • Financial Services Account Associate Senior

    3 days ago

    Hyderabad, Telangana, India FIS Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%Job DescriptionAbout Team:The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.At FIS we provide service to...

  • Financial Services Account Associate Senior

    1 week ago

    Hyderabad, Telangana, India FIS Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work...

  • Financial Services Account Associate II

    5 days ago

    Hyderabad, Telangana, India FIS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionAre you curious, motivated, and forward-thinking? At FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About Team:...

  • Accounts Receivable Specialist

    5 days ago

    Hyderabad, Telangana, India Frontline Managed Services Full time

    Welcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for ChangeWe don't just...

  • Accounts Receivable Specialist

    5 days ago

    Hyderabad, Telangana, India Frontline Managed Services Full time

    Welcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for ChangeWe don't just...

  • Accounts Receivable Specialist

    5 days ago

    Hyderabad, Telangana, India Frontline Managed Services Full time

    Welcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change We don't...