Guest Service Associate

1 day ago


Kumily, Kerala, India 08d35f89-a305-4345-9dcf-bfc6b3695fa4 Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Summary

The Guest Service Associate (GSA) – F&B Service is responsible for delivering exceptional dining experiences by ensuring high standards of service, guest satisfaction, and hygiene. The role involves assisting in restaurant operations, order-taking, serving food & beverages, and maintaining a welcoming dining environment.

Key ResponsibilitiesGuest Service

  • Greet guests warmly and escort them to their tables.
  • Present menus, take accurate orders, and serve food and beverages promptly.
  • Ensure guest satisfaction by anticipating needs and responding to requests.
  • Maintain an attentive and courteous attitude at all times.

Operational Duties

  • Set up restaurant tables according to service standards.
  • Assist in buffet setup and replenishment.
  • Clear tables efficiently and reset them for the next guests.
  • Support smooth coordination between kitchen and service teams.
  • Ensure correct billing and assist in payment procedures when required.

Hygiene & Safety

  • Follow all food safety, hygiene, and sanitation standards.
  • Maintain cleanliness of the restaurant, service stations, and equipment.
  • Comply with resort SOPs and safety guidelines.

Teamwork & Communication

  • Coordinate effectively with colleagues and supervisors.
  • Attend daily briefings and training sessions.
  • Report any maintenance issues or guest concerns to the supervisor.

Skills & Qualifications

  • Experience in F&B Service (freshers with good communication may also apply).
  • Basic knowledge of food & beverage service standards.
  • Excellent communication and interpersonal skills.
  • Positive attitude, grooming standards, and willingness to learn.
  • Ability to work in shifts, weekends, and peak operational hours.

Physical Requirements

  • Ability to stand and walk for long durations.
  • Ability to lift and carry service trays and equipment.

Job Types: Full-time, Contractual / Temporary

Contract length: 11 months

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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