Guest Service Associate
1 day ago
Job Summary
The Guest Service Associate (GSA) – Housekeeping is responsible for maintaining the cleanliness, hygiene, and overall upkeep of guest rooms and public areas. The role ensures a high standard of guest satisfaction by delivering prompt, courteous, and efficient housekeeping services.
Key ResponsibilitiesGuest Room Maintenance
- Clean, arrange, and maintain guest rooms as per the housekeeping standards.
- Replace linens, replenish amenities, and ensure rooms are well-stocked.
- Report any maintenance issues or damages immediately to the supervisor.
- Ensure timely completion of room cleaning (occupied, departure, and vacant rooms).
Public Area Cleaning
- Clean and maintain corridors, staircases, lobbies, and other public areas.
- Ensure cleanliness of guest-facing touch points (doors, railings, elevators, etc.).
Guest Service
- Assist guests with any housekeeping-related requests courteously and promptly.
- Maintain a polite and professional attitude at all times.
Safety and Hygiene
- Follow all safety procedures, chemical handling guidelines, and cleaning SOPs.
- Maintain personal hygiene and grooming standards as per hotel policy.
- Ensure proper use and storage of housekeeping tools and equipment.
Inventory & Reporting
- Ensure adequate stock of linen, cleaning agents, and guest amenities in the pantry.
- Update room status accurately (cleaned, inspected, DND, etc.).
- Report lost & found items as per hotel procedures.
Teamwork & Coordination
- Coordinate with the Front Office for room status updates.
- Support colleagues during rush hours or high occupancy.
- Participate in training sessions to enhance skills and knowledge.
Skills & Qualifications
- 10th/12th Pass and DHM or equivalent qualification.
- Prior experience in housekeeping preferred; freshers may also apply.
- Basic understanding of cleaning techniques and guest service.
- Good communication skills and a positive attitude.
- Ability to work in rotational shifts, weekends, and holidays.
Physical Requirements
- Ability to lift, bend, push housekeeping carts, and stand for long hours.
- Physically fit to perform manual cleaning tasks.
Job Types: Full-time, Contractual / Temporary
Contract length: 11 months
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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