Guest Service Associate

1 day ago


Kumily, Kerala, India 08d35f89-a305-4345-9dcf-bfc6b3695fa4 Full time ₹ 2,00,000 - ₹ 4,50,000 per year

Job Summary

The Guest Service Associate (GSA) – Housekeeping is responsible for maintaining the cleanliness, hygiene, and overall upkeep of guest rooms and public areas. The role ensures a high standard of guest satisfaction by delivering prompt, courteous, and efficient housekeeping services.

Key ResponsibilitiesGuest Room Maintenance

  • Clean, arrange, and maintain guest rooms as per the housekeeping standards.
  • Replace linens, replenish amenities, and ensure rooms are well-stocked.
  • Report any maintenance issues or damages immediately to the supervisor.
  • Ensure timely completion of room cleaning (occupied, departure, and vacant rooms).

Public Area Cleaning

  • Clean and maintain corridors, staircases, lobbies, and other public areas.
  • Ensure cleanliness of guest-facing touch points (doors, railings, elevators, etc.).

Guest Service

  • Assist guests with any housekeeping-related requests courteously and promptly.
  • Maintain a polite and professional attitude at all times.

Safety and Hygiene

  • Follow all safety procedures, chemical handling guidelines, and cleaning SOPs.
  • Maintain personal hygiene and grooming standards as per hotel policy.
  • Ensure proper use and storage of housekeeping tools and equipment.

Inventory & Reporting

  • Ensure adequate stock of linen, cleaning agents, and guest amenities in the pantry.
  • Update room status accurately (cleaned, inspected, DND, etc.).
  • Report lost & found items as per hotel procedures.

Teamwork & Coordination

  • Coordinate with the Front Office for room status updates.
  • Support colleagues during rush hours or high occupancy.
  • Participate in training sessions to enhance skills and knowledge.

Skills & Qualifications

  • 10th/12th Pass and DHM or equivalent qualification.
  • Prior experience in housekeeping preferred; freshers may also apply.
  • Basic understanding of cleaning techniques and guest service.
  • Good communication skills and a positive attitude.
  • Ability to work in rotational shifts, weekends, and holidays.

Physical Requirements

  • Ability to lift, bend, push housekeeping carts, and stand for long hours.
  • Physically fit to perform manual cleaning tasks.

Job Types: Full-time, Contractual / Temporary

Contract length: 11 months

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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