Guest Service Associate

13 hours ago

Kumily KL IN Cardamom County by Xandari Resorts Pvt. Ltd. Full time

Position Summary The Guest Service Associate is responsible for ensuring a warm welcoming and efficient guest experience from arrival to departure The role involves providing professional and courteous service managing check-in check-out procedures addressing guest inquiries and maintaining high service standards in alignment with the resort s hospitality values Key Responsibilities Guest Reception Check-in Check-out Greet and welcome guests warmly upon arrival Assist efficiently with check-in and check-out processes ensuring accuracy in documentation and billing Guest Relations Communication Handle guest inquiries and requests promptly and professionally ensuring their needs are met and expectations exceeded Maintain effective communication with other departments to ensure smooth guest service delivery Complaint Handling Address guest complaints or concerns promptly and effectively taking proactive measures to resolve issues and ensure guest satisfaction Escalate unresolved matters to supervisors or the Front Office Manager as required Information Assistance Provide guests with accurate information regarding hotel facilities amenities and services Offer guidance and recommendations on local attractions dining options and travel arrangements Operational Support Coordinate with Housekeeping F B and other departments to ensure room readiness special requests and seamless guest experiences Record Keeping Maintain accurate guest records room allocations and financial transactions in the system in compliance with standard operating procedures Professional Conduct Uphold the brand s image through professional grooming communication and service behaviour Ensure the lobby and front desk areas are well-organized and presentable at all times Safety Compliance Adhere to hotel policies safety standards and data privacy protocols Ensure compliance with all guest service procedures and company policies General Handle additional responsibilities as directed by the manager on an as-needed basis Adhere to and implement company policies and procedures diligently Serve as a brand ambassador ensuring consistent brand representation and upholding integrity Qualifications Skills Bachelor s Diploma in Hotel Management or equivalent qualification Strong communication and interpersonal skills Proficient in hotel management software e g IDS Opera or equivalent Positive attitude adaptability and attention to detail Previous experience in a similar role preferred Job Type Full-time Benefits Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location In person

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