Guest Service Associate Trainer(hotel Management)

4 weeks ago

Udaipur RJ IN The Career Line Full time

Key ResponsibilitiesTraining Development Design deliver and coordinate induction and on-the-job training programs for Guest Service Associates Conduct training on hospitality etiquette communication complaint resolution upselling check-in check-out procedures and reservation systems Develop role-play sessions guest interaction simulations and service excellence workshops Ensure training content is aligned with company standards and industry best practices Operational Support Collaborate with Front Office and Guest Relations teams to identify skill gaps and training needs Support team members on the floor during peak hours to ensure seamless guest service Assist in implementing new guest service initiatives and process improvements Performance Monitoring Conduct regular assessments and track trainee performance and progress Provide constructive feedback coaching and mentoring to staff Maintain training reports attendance logs and evaluation records Guest Experience Promote a guest-first culture and lead by example in delivering exceptional hospitality Ensure service delivery meets quality standards and guest feedback is acted upon Help manage guest concerns and inquiries professionally when needed Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Health insurance Provident Fund Work Location In person

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