Call Center Customer Service Representative

3 days ago

Chennai, Tamil Nadu, India EVENTEXPO - ETS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a proactive and enthusiastic
Business Development Executive – Voice Process
to join our sales team. The role requires handling outbound and inbound client calls to generate leads, pitch event services, and schedule meetings for the Business Development or Client Servicing team. Ideal for candidates with experience in
BPO/telecalling/inside sales
who are looking to grow in a dynamic and creative industry.

Key Responsibilities:

  • Make outbound calls to potential clients to introduce company services and generate business leads.
  • Handle inbound inquiries, provide basic information, and qualify interest.
  • Understand client requirements and schedule appointments with the sales team.
  • Pitch tailored solutions for corporate events, exhibitions, trade shows, and brand activations.
  • Maintain detailed records of call outcomes, client information, and follow-up actions in CRM.
  • Follow up on leads generated from marketing campaigns, emails, or digital channels.
  • Support in organizing meetings, demos, or consultations between clients and internal teams.
  • Meet daily/weekly call and lead generation targets.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline.
  • 3- 5 years of experience in
    voice process (telecalling/outbound/inbound/BPO)
    or inside sales.
  • Excellent spoken communication and convincing skills in
    English, Tamil and English
  • Basic understanding of sales pipelines, lead qualification, and CRM tools.
  • Confident, energetic, and goal-oriented personality.
  • Proficient in MS Office and comfortable working with online databases and spreadsheets.

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