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International Voice Process Associate

2 weeks ago


Cochin, Kerala, India Trinity SkillWorks Private Limited Full time

Job Title:
International Voice Process Associate

Role Overview

We are looking for enthusiastic and customer-focused professionals to join our
International Voice Process
team. You will interact with international customers over voice calls, resolving their queries efficiently while providing a positive and professional customer experience.

Key Responsibilities

  • Handle inbound calls from international customers with professionalism and empathy
  • Understand customer issues quickly and provide accurate solutions
  • Maintain a positive, solution-oriented approach throughout each interaction
  • Accurately document calls and maintain customer records in internal systems
  • Adhere to process guidelines and compliance standards
  • Meet quality, productivity, and customer satisfaction targets

Eligibility & Requirements

  • Educational Qualification:
    Any Graduate
  • Communication Skills:
    Excellent spoken English (
    CEFR – B2 level
    )
  • Strong listening, problem-solving, and multitasking abilities
  • Ability to handle international customers confidently over calls
  • Immediate joiners preferred
  • Level 1 hiring
    – Freshers & candidates with up to 2 years of experience

Salary Package

  • ₹2.72 LPA to ₹3.5 LPA

Work Details

  • Process:
    International Voice Support
  • Work Mode:
    Work from Office
  • Location:
    Kochi
  • Shifts:
    Rotational shifts Night

What We Offer

  • Exposure to international clients and global work culture
  • Structured training and skill development opportunities
  • Career growth within a leading MNC
  • Supportive team environment and performance recognition

Jackson J