associate – uk voice process

6 days ago


Cochin, Kerala, India Aabasoft Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are seeking experienced professionals for our UK Voice Process team. This role involves managing outbound calls, addressing customer requirements, and ensuring high-quality service delivery in a night shift environment. Ideal candidates will have prior experience in international voice processes, particularly in domains such as healthcare, telecom, banking.

Requirements
    • Make outbound calls to Uk-based customers for lead generation and customer support.
    • Understand and resolve customer requirements efficiently and accurately.
    • Maintain high standards of call quality, compliance, and proper documentation.
    • Consistently meet performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and other KPIs.
    • Upsell relevant products or services when applicable.
What we Expect from you?
  • Strong problem-solving skills and working knowledge of CRM tools.

  • Willingness to work in night shifts with rotational weekly offs.

  • Prior experience in UK healthcare, telecom, or banking domains is preferred.

  • Proven upselling skills are an added advantage

What you've got?
  • Adhere to process workflows, call scripts, and compliance standards. Required Skills & Qualifications:

  • Minimum 1 year of experience in a Uk voice process (support or sales).

  • Excellent verbal and written communication skills in English with a neutral accent.



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