Associate-Voice-Customer Service

2 weeks ago


Cochin, Kerala, India EXL Full time
Description

Dynamic and customer-focused individual to join our voice process team

Follow communication scripts and process guidelines when handling different topics.

Responsibilities

Maintain accurate records of customer interactions and transactions.

Follow communication scripts and process guidelines

Qualifications
  • Minimum qualification: Graduate in any discipline.
  • Excellent verbal communication skills in English (and regional languages if required).
  • Good listening skills and ability to remain calm under pressure.
  • Basic computer knowledge and typing skills.
  • Willingness to work in rotational shifts, including weekends and holidays.


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