Customer Support Associate

4 hours ago


Cochin, Kerala, India NSK Logistics Full time

Customer Support Associate – International Process

Location: Ernakulam, Kerala

Shift: Night Shift

Work Schedule: 5 days a week (Saturday & Sunday Off)

Process: Blended (Voice & Documentation)

Job Description:

We are hiring Customer Support Associates for a Blended International Process. The role involves interacting with international customers to collect missing documents and ensure accurate processing as per defined guidelines.

Eligibility Criteria:

  • Any Graduation is Mandatory
  • Good communication skills in English (verbal & written)
  • Willingness to work in night shifts
  • Basic computer knowledge
  • Experience in International BPO / Blended Process is an added advantage
  • Fresh graduates with strong communication skills are welcome

Salary & Benefits:

  • Salary: ₹17,000 – ₹22,000 per month
  • 5-day work week
  • Saturday & Sunday fixed off
  • Pick-up and drop facility available
  • Work Mode: Office-based

Key Responsibilities:

  • Contact international customers via calls and emails to collect missing documents
  • Verify, review, and process documents accurately
  • Update internal systems and maintain proper documentation records
  • Ensure adherence to process guidelines and quality standards
  • Coordinate with internal teams for smooth process completion

Job Types: Full-time, Permanent, Fresher

Pay: ₹17, ₹22,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Preferred)

Work Location: In person



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