Customer Support Associate
4 hours ago
Customer Support Associate – International Process
Location: Ernakulam, Kerala
Shift: Night Shift
Work Schedule: 5 days a week (Saturday & Sunday Off)
Process: Blended (Voice & Documentation)
Job Description:
We are hiring Customer Support Associates for a Blended International Process. The role involves interacting with international customers to collect missing documents and ensure accurate processing as per defined guidelines.
Eligibility Criteria:
- Any Graduation is Mandatory
- Good communication skills in English (verbal & written)
- Willingness to work in night shifts
- Basic computer knowledge
- Experience in International BPO / Blended Process is an added advantage
- Fresh graduates with strong communication skills are welcome
Salary & Benefits:
- Salary: ₹17,000 – ₹22,000 per month
- 5-day work week
- Saturday & Sunday fixed off
- Pick-up and drop facility available
- Work Mode: Office-based
Key Responsibilities:
- Contact international customers via calls and emails to collect missing documents
- Verify, review, and process documents accurately
- Update internal systems and maintain proper documentation records
- Ensure adherence to process guidelines and quality standards
- Coordinate with internal teams for smooth process completion
Job Types: Full-time, Permanent, Fresher
Pay: ₹17, ₹22,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Education:
- Bachelor's (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
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